Chance Gee
Craig,Colorado
Summary
Proven in enhancing guest satisfaction at Vacasa through exceptional customer service and efficient time management. Skilled in both guest relations and housekeeping, adept at problem-solving to ensure a seamless guest experience. Achieved notable increases in repeat business by prioritizing guest comfort and maintaining high cleanliness standards.
Diligent [Desired Position] with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Vacasa
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sr Houskeeper
Vacasa
12.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Sporting Goods Sales Associate
Walmart 1801
07.2020 - 07.2022
- Executed brand connections with customers to promote products and meet brand sales goals.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Provided exceptional customer service by addressing concerns and resolving issues promptly and professionally.
Housekeeping and Laundry Attendant
Steamboat Ski Resort
01.2015 - 07.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
- Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
- Managed inventory levels effectively, ordering supplies as needed while adhering to budget constraints.
- Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Ensured a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment.
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
- Continually updated knowledge of industry best practices and emerging technologies, sharing insights with the team to foster ongoing improvement in housekeeping processes.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
Sporting Goods Sales Associate
Walmart 4377
04.2012 - 07.2014
- Executed brand connections with customers to promote products and meet brand sales goals.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
Education
GED -
Helena High School
Helena, MTSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Listening skills
- Housekeeping
- Guest amenities
Timeline
Front Desk Agent
Vacasa
07.2023 - Current
Sr Houskeeper
Vacasa
12.2021 - Current
Sporting Goods Sales Associate
Walmart 1801
07.2020 - 07.2022
Housekeeping and Laundry Attendant
Steamboat Ski Resort
01.2015 - 07.2020
Sporting Goods Sales Associate
Walmart 4377
04.2012 - 07.2014
GED -
Helena High School
Similar Profiles
Joe KlimkiewiczJoe Klimkiewicz
Regional Director of Operations - New England at VacasaRegional Director of Operations - New England at Vacasa
Matthew AntrimMatthew Antrim
Onboarding Coordinator at VacasaOnboarding Coordinator at Vacasa
Ava SwanAva Swan
Lead Housekeeper at VacasaLead Housekeeper at Vacasa