Chance Hartley
Leavittsburg,OH
Summary
I have plenty of retail, restaurant, warehouse, and management experience. I went to trade school for restaurant services which was also a combination of culinary skills and management skills. Where I managed a real restaurant at the age of 17. My work skills come from a background of some retail , involving Menards, Walmart, and Lowes. Menards and Walmart are also where my management background comes from. I have some restaurant experience not only from trade school but also Ponderosa and HMS Host. Ponderosa I was a line cook along with being a bus boy and server. HMS Host I was a manager but I also took on the tasks of cooking and prepping, helping out all of our foodcourt vendors / restaurants .
Overview
8
8
years of professional experience
Work History
Merchandising Service Associate
MST/Lowes
Warren, OH
01.2022 - Current
- Unloaded, loaded and stocked merchandise.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped generate sales and identified leads.
- Described product highlights and benefits to help guide purchasing decisions.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
Manager
Walmart
Middlefield, OH
09.2020 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Manager
HMSHost
Mantua, Ohio
12.2018 - 09.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
Manager, Sales Associate
Menards
Warren, Ohio
12.2016 - 12.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Engaged with customers to effectively build rapport and lasting relationships.
Cook , Server , Bus Boy
Ponderosa Steakhouse
Warren, Ohio
03.2014 - 11.2016
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
Education
High School Diploma -
Labrae High School
Leavittsburg, OH06.2016
Diploma - Restaurant Services, Culinary, Management
Trumbull Career And Technical Center Adult Training Center
Warren, OH06.2016
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Order and Refund Processing
- Upbeat and Positive Personality
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Upselling Products and Services
- Self Motivated
- Till Counting
- Guest Service and Assistance
- Sales Report Generation
Timeline
Merchandising Service Associate
MST/Lowes
01.2022 - Current
Manager
Walmart
09.2020 - 01.2022
Manager
HMSHost
12.2018 - 09.2020
Manager, Sales Associate
Menards
12.2016 - 12.2018
Cook , Server , Bus Boy
Ponderosa Steakhouse
03.2014 - 11.2016
High School Diploma -
Labrae High School
Diploma - Restaurant Services, Culinary, Management
Trumbull Career And Technical Center Adult Training Center
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