Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chance Ivy

Olive Branch,MS

Summary

Skillful Utility Worker accustomed to stocking supplies, removing trash and operating equipment safely and efficiently. Team-oriented and reliable with punctual nature and good communication skills. Diligent, consistent and resourceful.

Overview

7
7
years of professional experience

Work History

Utility Worker

National Pump Company
04.2023 - Current
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Collected and disposed of trash and debris.
  • Trained other personnel in proper maintenance and repair of utility systems through proper communication skills.
  • Identified problems and implemented effective solutions.
  • Maintained proper inventory levels.
  • Organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Service Advisor

Allstar Chevrolet Olive Branch
07.2017 - 01.2023
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Courtesy Clerk

Kroger
12.2016 - 06.2017
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

12th grade -

Southaven High School

Skills

  • Professional demeanor
  • Customer and client relations
  • Conflict resolution
  • Organization skills
  • Multitasking strength
  • Attention to detail
  • Problem Detection and Resolution
  • Task Concentration
  • Critical Thinking
  • Microsoft Word
  • Equipment Operation
  • Basic Repair Skills
  • Physical Strength and Stamina

Timeline

Utility Worker

National Pump Company
04.2023 - Current

Service Advisor

Allstar Chevrolet Olive Branch
07.2017 - 01.2023

Courtesy Clerk

Kroger
12.2016 - 06.2017

12th grade -

Southaven High School

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Chance Ivy