Chance Kroeger
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Costco showcased my ability to maintain high standards of cleanliness and safety, alongside exceptional service. Leveraging skills in customer assistance and active listening, I successfully improved store performance and customer retention. My expertise extends to effective teamwork and inventory management, contributing significantly to operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Gas Station Attendant
Costco
1141 W Ave L, Lancaster, CA 93534
06.2024 - Current
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Conducted regular inspections of fuel storage tanks, identifying potential hazards or leaks early on to prevent accidents or damage.
Service Deli
Costco
1141 W Ave L, Lancaster, CA 93534
05.2024 - Current
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Educated customers on various deli products, enhancing their shopping experience.
- Assisted in inventory management, reducing waste and improving overall product availability.
Merchant
Costco
1141 W Ave L, Lancaster, CA 93534
09.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Implemented effective merchandising strategies to maximize sales and profitability.
- Increased overall store performance through proactive inventory control measures.
Cashier
Costco
1141 W Ave L, Lancaster, CA 93534
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Paraclete High School
42145 30th St W, Lancaster, CA 9353605.2023
Skills
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Heavy Lifting
- Punctual and Reliable
- Active Listening
- Calm Under Pressure
Timeline
Gas Station Attendant
Costco
06.2024 - Current
Service Deli
Costco
05.2024 - Current
Merchant
Costco
09.2023 - Current
Cashier
Costco
09.2023 - Current
High School Diploma -
Paraclete High School