Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chance Latimer

North Augusta,SC

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Sprint Food Stores
North Augusta, SC
02.2020 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.

Professional Cleaner

Self Employed Services
North Augusta, SC
08.2015 - 01.2020
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas.
  • Developed and implemented comprehensive cleaning plan for entire home or building.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Managed workload across 5 houses and satisfied customer needs for cleaning standards and details.
  • Wiped walls, decoration and appliances.
  • Disassembled lighting fixtures for thorough cleaning.
  • Polished fixtures to achieve a beautiful shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Education

GED -

South Carolina Department of Education
Greenwood, SC
05.2004

Skills

  • Quality Assurance
  • Customer Relationship Management
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Exceptional Communicator
  • Project Management
  • Customer Service and Assistance
  • Customer Complaint Resolution
  • Inventory Control
  • Problem Resolution
  • Verbal Communication
  • Prioritizing Calls
  • Hospitality and Accommodation
  • Complaint Escalation
  • Employee Management
  • Speaking Clearly
  • Understanding Customer Needs
  • Chemical Reactions
  • Guest Satisfaction
  • Creative Solutions
  • Reading Comprehension
  • Calm and Professional Under Pressure
  • Email Etiquette
  • Customer Account Management
  • Selling Skills
  • Complex Problem-Solving

Timeline

Customer Service Associate

Sprint Food Stores
02.2020 - 12.2022

Professional Cleaner

Self Employed Services
08.2015 - 01.2020

GED -

South Carolina Department of Education
Chance Latimer