Summary
Overview
Work History
Education
Skills
Timeline
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Denver Leeds

Nampa,ID

Summary

Dynamic professional with extensive experience at Amazon, excelling in quality assurance and effective communication. Proven leadership in supervising teams and enhancing customer service. Skilled in inventory management and route navigation, consistently achieving timely deliveries while fostering collaboration and problem resolution. Committed to maintaining high standards and ensuring customer satisfaction.

Overview

22
22
years of professional experience

Work History

Warehouse Associate

Amazon
Nampa, ID
01.2024 - 01.2025
  • Accurately picking and packing customer orders.
  • Ensuring orders are packaged correctly and shipped on time.
  • Utilizing scanners and other warehouse equipment to process orders efficiently.
  • Working effectively with team members to meet daily goals. Communicating effectively with supervisors and other team members.
  • Identifying and resolving issues or problems encountered during the work process.
  • Troubleshooting and ensuring product meets quality requirements.
  • Transport and deliver packages to customers in a timely and efficient manner.
  • Load and unload packages from delivery vehicles.
  • Navigate assigned routes efficiently and safely.
  • Maintain accurate records of deliveries.
  • Provide excellent customer service and address any inquiries or concerns.
  • Adhere to safety regulations and company policies.
  • Manage time effectively to meet delivery deadlines.

Social Media Content Moderator

Tik Tok Ink
Boise, ID
12.2021 - 12.2023
  • Responsible for monitoring and managing online content, ensuring it adheres to company guidelines and industry standards, while maintaining a positive and safe online environment for users.
  • Identify and escalate serious or complex issues to relevant teams, such as legal or community management, as needed.
  • Track and report on content moderation activities, identifying trends, and areas for improvement.
  • Enforce company policies and community guidelines, ensuring that all content complies with established standards.

Warehouse Associate

Amazon
Nampa, ID
12.2020 - 09.2021
  • Accurately picking and packing customer orders.
  • Ensuring orders are packaged correctly and shipped on time.
  • Utilizing scanners and other warehouse equipment to process orders efficiently.
  • Working effectively with team members to meet daily goals. Communicating effectively with supervisors and other team members.
  • Identifying and resolving issues or problems encountered during the work process.
  • Troubleshooting and ensuring product meets quality requirements.

Lead Driver/Supervisor

The Arc of Idaho
Boise, US
06.2019 - 12.2020
  • Facilitated morning operations by preparing office for driver readiness.
  • Fleet Manager
  • Managed daily operations of drivers ensuring all necessary resources are available to complete shifts.
  • Conducted operations across various locations such as Boise, Twin Falls, and Baker City Oregon.
  • Forklift certified
  • Supervised and trained new drivers in safe driving techniques and company policies.
  • Checked vehicle after shift for damage.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.

Customer Service Representative

T-Mobile
07.2012 - 10.2015
  • Working directly with sales representatives helping them provide the best overall customer experience
  • Transferred to customer care, to work one on one with customers showing them that T-Mobile values them
  • Fixing customers problems and concerns while still finding ways to enhance their value of their service

Customer Service Representative

DirecTV
03.2010 - 03.2011
  • Talked to customers over the phone to make sure all of their needs were being met
  • Worked in the Retention department to save customers from leaving DirecTV and going with another provider
  • Helped teach other agents whom I worked with successful tactics on how to sell more efficiently

Correctional Sergeant - Idaho Correctional Center

Corrections Corporation of America
Kuna, ID
08.2008 - 03.2010

Corrections Sergeant Responsibilities & Duties

  • Supervise and manage correctional officers in their daily operations.
  • Ensure adherence to institutional policies and procedures.
  • Conduct routine inspections and security checks.
  • Oversee inmate activities and maintain order within the facility.
  • Prepare and maintain detailed reports on incidents and daily activities.
  • Respond to emergencies and coordinate appropriate responses.
  • Provide training and guidance to correctional staff.
  • Assist in the development and implementation of security protocols.
  • Evaluate staff performance and provide constructive feedback.

Correctional Officer - Idaho Correctional Center

Corrections Corporation of America
Kuna, ID
07.2007 - 08.2008

Correctional Officer provides for the security, care and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments and during all other phases of activity in a correctional facility.

  • Enforcing rules and keeping order within the jail or prison
  • Preventing disturbances and maintaining security
  • Supervising the daily activities of the jail inmates
  • Making sure the inmates abide by the rules and ensuring whereabouts of the inmates
  • Inspecting facilities frequently
  • Monitoring inmates in living areas as well as recreational activities
  • Overseeing inmates plus visitors at visitation areas
  • Providing emergency response
  • Coordinating and supervising inmate movements and performing counts

Business Relationship Manager

Table Rock Mortgage
10.2006 - 07.2007
  • Assisting Clients in mortgage loans
  • Finding the right loan that suites client best
  • Finding/Marketing people for business

Customer Service Representative

Citigroup
01.2004 - 10.2006
  • Showing concern and empathy to the customer
  • Clarifying and assessing customer needs
  • Resolving billing and customer service issues
  • Making sure that the customer always knows what products are available to them on their account
  • Was in the training process to become a manager and to take over a team

Security Forces Member

United States Air Force
San Antonio, TX
04.2003 - 09.2003
  • Learned Leadership, and Teamwork
  • Learned Responsibility, and Accountability
  • Obedience: Three Core Values: Integrity first, service before self, and excellence in all I do
  • Medically discharged

Education

Some College (No Degree) - Counseling

Boise State University
Boise
01-2002

Criminal Justice -

College of Southern Idaho
Twin Falls, ID
12.2001

Kuna High School - Christian Theology

Kuna High School
Kuna
05.1999

Some College (No Degree) - Christian Theology

Liberty University
Lynchburg, VA

Skills

  • Supervising experience
  • Communication skills
  • Delivery Driver Experience
  • Leadership
  • Customer service
  • Use of Microsoft office, including Word and Excel
  • Forklift operation
  • Quality assurance
  • Inventory management
  • Time management
  • Problem resolution
  • Equipment maintenance
  • Effective communication
  • Route navigation
  • Task prioritization
  • Interpersonal skills
  • Inventory tracking
  • Invoice verification
  • Damage prevention
  • Teamwork and collaboration

Timeline

Warehouse Associate

Amazon
01.2024 - 01.2025

Social Media Content Moderator

Tik Tok Ink
12.2021 - 12.2023

Warehouse Associate

Amazon
12.2020 - 09.2021

Lead Driver/Supervisor

The Arc of Idaho
06.2019 - 12.2020

Customer Service Representative

T-Mobile
07.2012 - 10.2015

Customer Service Representative

DirecTV
03.2010 - 03.2011

Correctional Sergeant - Idaho Correctional Center

Corrections Corporation of America
08.2008 - 03.2010

Correctional Officer - Idaho Correctional Center

Corrections Corporation of America
07.2007 - 08.2008

Business Relationship Manager

Table Rock Mortgage
10.2006 - 07.2007

Customer Service Representative

Citigroup
01.2004 - 10.2006

Security Forces Member

United States Air Force
04.2003 - 09.2003

Some College (No Degree) - Counseling

Boise State University

Criminal Justice -

College of Southern Idaho

Kuna High School - Christian Theology

Kuna High School

Some College (No Degree) - Christian Theology

Liberty University
Denver Leeds