Chance Maddox
Mont Belvieu,TX
Summary
Dynamic Shop Manager with a proven track record at enhancing store efficiency and customer satisfaction. Excelled in inventory management and employee leadership, significantly increasing sales through meticulous inventory control and fostering strong client relationships. Expert in customer service and sales tracking, consistently maintaining high standards and ethical practices.
Overview
22
22
years of professional experience
Work History
Shop Manager
Pyle Bros
08.2002 - 09.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Reconciled bank and payroll records routinely to verify accuracy.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
- Protected company reputation by consistently building long-lasting client relationships through excellent customer service and consistent followups.
Education
High School Diploma -
Sterling High School
BaytownSkills
- Customer Service
- Employee Management
- Invoicing
- Inventory Management
- Customer Relations
- Sales Tracking
Timeline
Shop Manager
Pyle Bros
08.2002 - 09.2024
High School Diploma -
Sterling High School
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