Chance Marvin
Spokane,WA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
Off The Wall GameRoom
Spokane, WA
08.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Executive Chef
HMS Host International
Spokane, WA
07.2022 - 08.2023
- Developed and implemented menus for multiple restaurants, catering events, and private parties.
- Supervised the selection, training, scheduling, and performance of kitchen personnel.
- Monitored inventory levels of all food items to ensure adequate supplies are available at all times.
- Ensured compliance with health department regulations by implementing proper sanitation procedures.
Global Connections Chef
Whitworth University
Spokane
09.2021 - 07.2022
- Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure food is prepared and presented in an acceptable manner
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
- Communicate with all staff to minimize waste and utilize available product
- Prepared high-quality dishes according to established recipes.
Catering Specialist
Steamplant Kitchen & Brewery
Spokane
03.2019 - 03.2020
- Plan, budget, transport and prepare menus and food safely for guest functions while following dietary restrictions and individual preferences
- Communicate with all event staff to effectively exceed expectations for quality and service
- Develop relations and communicate with vendors to ensure product in on time and company remains a priority
General Manager
HopJacks
Spokane
02.2018 - 03.2019
- Coordinate and oversee restaurant operations including customer service, employee developments and relations, production, and administrative requirements
- Investigate and resolve complaints regarding food quality, service, and accommodations
- Monitor budgets and payroll records, and review financial transactions to ensure expenditures are authorized and budgeted
General Manager
Mackenzie River Pizza Bar & Grill
Spokane
11.2011 - 02.2018
- Establish standards for personnel performance and customer service
- Schedule staff hours and assign duties
- Organize and direct worker training programs, resolve personal problems, hire new staff, and evaluate employee performance
Skills
- Time Management
- Experienced Upselling
- Judgment and Decision Making
- Self-Motivated
- Quality Control Analysis
- Team Player
- Customer and Personal Service
- Valid Food Handlers/Mast
- P&L Management
Timeline
General Manager
Off The Wall GameRoom
08.2023 - Current
Executive Chef
HMS Host International
07.2022 - 08.2023
Global Connections Chef
Whitworth University
09.2021 - 07.2022
Catering Specialist
Steamplant Kitchen & Brewery
03.2019 - 03.2020
General Manager
HopJacks
02.2018 - 03.2019
General Manager
Mackenzie River Pizza Bar & Grill
11.2011 - 02.2018
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