CHANCE MILIC

• Led the Northeast Operations solar project pipeline covering more than two thousand active projects across 5 branches, ensuring schedule accuracy, documentation completeness, and cross-departmental alignment.
• Directed a team of 13 project support specialists through structured coaching, quality monitoring, and SOP-based process reinforcement.
• Developed performance dashboards that tracked blocker resolution rates, project velocity, dealer satisfaction, and schedule risk indicators, enabling leadership to identify trends and allocate resources effectively.
• Created and implemented standardized workflows and SOPs, improving project accuracy and consistency across regional teams.
• Reduced installation readiness timelines by 33% through targeted process redesign, cross-functional collaboration, and data-driven bottleneck identification.
• Partnered with sales, engineering, permitting, and operations teams to resolve project barriers and maintain forward momentum across all markets.
• Improved team KPI averages from 8.36 actions per hour to 12 actions per hour, while raising average quality scores to 96.79 percent.
• Wrote and implemented the Project Support Contact Cadence SOP, which was followed by over 200 project specialists nationwide. *SOPs are available upon request.

• During my tenure at Freedom Forever, I held the following roles: Regional Solutions Manager, Solutions Manager, Dealer Pipeline Manager, and Sales Concierge.

Regional Solutions Manager

• Reviewed and approved complex solar system designs and scope changes across varied utilities, AHJs, and permitting environments.
• Evaluated engineering drawings, technical constraints, interconnection requirements, and cost impacts to ensure accurate and compliant project plans.
• Collaborated with sales leadership to realign quoting and scoping practices based on technical feasibility, reducing rework and customer escalations.
• Provided cross-departmental guidance on design feasibility, installation limitations, and utility constraints for assigned markets.

Dealer Pipeline Manager

• Oversaw 100+ active project escalations, working with internal teams and dealer partners to resolve complex issues.
• Handled 15+ hour-long weekly pipeline calls for Freedom Forever's second-largest sales dealer.
• Worked effectively in fast-paced environments, consistently being deployed to build new processes when new targets were identified.
• Managed customer communication, documentation collection, and timeline updates throughout the full solar project lifecycle.

Sales Concierge

• Coordinated with subcontractors, branch operations, and internal teams to resolve escalations and remove scheduling or permitting blockers.
• Ensured projects remained on track by proactively monitoring dependencies and mitigating delays related to site, utility, or documentation issues.
• Gained extensive experience navigating AHJ requirements, utility processes, installation constraints, and customer expectations.

• Traveled to Provo, UT, to create and co-manage a pilot team of 8, offering dedicated sales support and pipeline oversight.
• The successful pilot evolved into the ongoing "Project Support" department, which grew to 240+ Agents and remains active company wide.

Realty One Group - Licensed Realtor - Residential Sales

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Berkshire Hathaway - Transaction Coordinator

Residential and Commercial Transactions

$30 Million Fiscal Year

2019-2020

Vivint.Smarthome - Smarthome Pro / Sales

2018-2019

Tesla - Senior Sales Support Specialist

2014-2018

Best Buy - Sales Consultant

2012-2014