Chance Miller
Hays,KS
Summary
Dependable professional experienced in installing, maintaining, and repairing systems and components. Conducts thorough inspections and ensures equipment safety and performance. Committed to delivering top-notch quality and maintaining a high level of professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Bruckner's Truck Sales
Hays, KS
10.2023 - 10.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Technician
Culligan of Hays
Hays, KS
07.2019 - 10.2023
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
- Resolved software-related issues by troubleshooting programs and applications.
- Communicated with vendors regarding supply orders and delivery timelines.
- Provided training on the safe usage of equipment when needed.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Adhered to quality assurance procedures during every stage of the service process.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Salesperson
Lewis Automotive Top Gear
Hays , KS
01.2019 - 07.2019
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Conducted market research to identify industry trends and customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
Education
Some College (No Degree) - Health And Wellness
Fort Hays State University
Hays, KSSkills
- Payment Processing
- Vehicle assessment
- Complaint resolution
- Preventive maintenance coordination
- Maintenance reporting
- Records oversight
- Work order prioritization
- Time tracking
- Troubleshooting and analysis
- Diagnostics skill
- Maintenance and repair
- Expertise in installations
- Warranty repair
- Customer service proficiency
- Plumbing
- Power tool proficiency
- Hand tools proficiency
- Service ticket accuracy
Certification
- Professional Service Advisor - Obtained in 2023
- Professional Residential Service Technician - Obtained in 2019
- Kansas Professional Automotive Sales License - Obtained in 2019
Timeline
Service Advisor
Bruckner's Truck Sales
10.2023 - 10.2024
Service Technician
Culligan of Hays
07.2019 - 10.2023
Salesperson
Lewis Automotive Top Gear
01.2019 - 07.2019
- Professional Service Advisor - Obtained in 2023
- Professional Residential Service Technician - Obtained in 2019
- Kansas Professional Automotive Sales License - Obtained in 2019
Some College (No Degree) - Health And Wellness
Fort Hays State University
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