Chance Mwanza
San Antonio,TX
Summary
As a Field Engineer II at University Hospital, I am responsible for installing, maintaining, and repairing hardware and software systems, ensuring optimal performance across the organization. I design and configure internal sites and networks, providing essential IT support to staff by setting up new computers and managing email configurations. My role involves managing network permissions and maintaining robust cybersecurity measures to better secure the organization from threats.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Engineer II
University Hospital
01.2024 - Current
- Network Management, I oversaw network permissions, ensuring current server configurations and implementing robust cybersecurity measures
- Configuring new software applications and diagnosing hardware faults to reduce operational downtime
- Proficient in network configuration, including network switches, routers, and voice communication systems
- Conducting repairs on Bosch audio-visual equipment to ensure functionality in various operational environments
- Leadership duties, guiding team members, and supporting junior staff
- Demonstrated proficiency in utilizing, Footprint, and ServiceNow ticketing systems to effectively track and resolve IT issues
- Application support for Ivanti Service Manager, Cisco Call Manager, and Epic application, ensuring optimal performance
- Managing printer servers and ensuring the efficient operation of print server systems across the organization
- Performed software application updates and troubleshooting to ensure system reliability
Field Engineer
University Hospital
01.2023 - 01.2024
- Responsible for installing, testing, maintaining, and repairing hardware and software systems to guarantee seamless performance and unwavering reliability across all operations
- Collaborated with various IT teams and vendors to streamline project execution and resolve issues
- Configured and enrolled iPhones, iPads, and Surface Pros in MDM, and Apple Business Manager to create user profiles for seamless integration
- Configured Zebra network and label printers, ensuring optimal performance in clinical settings
- Monitored and conducted troubleshooting of printer servers to enhance print management efficiency
- Utilized Microsoft Endpoint Configuration Manager and Microsoft System Center Configuration Manager for system management
- Provided hardware support, including repairs and replacements for motherboards, power supplies, SSDs, and RAM
- Managed Windows servers, workstations, Exchange servers, and Active Directory for comprehensive IT support
- Configuration of VDI sessions, IGEL consoles, and Citrix for various departments to meet operational requirements
Asset Management
University Hospital
01.2022 - 01.2023
- Scanned and tracked furniture and various assets across the health system to ensure accurate inventory management
- Coordinated the movement of assets between hospital clinics, optimizing operational efficiency
- Managed the delivery and receipt of assets, maintaining timely and accurate records
- Operated company trucks for asset deliveries and pickups, ensuring safe transport and schedule adherence
- Utilized SQL for data management and reporting, improving asset-tracking processes
- Employed Wisetrack software for efficient inventory management and asset oversight
- Conducted hardware salvage operations, ensuring proper disposal and recycling of outdated equipment
Education
Bachelor of Science - Cyber Security
University of Texas At San Antonio
San Antonio, TX12.2023
Associate Degree - Information Technology
San Antonio College
San Antonio, TX05.2021
Skills
- Strong Communication
- Team Collaboration
- Task Management
- Thoroughness
- Network Troubleshooting
- Hardware Issue Resolution
- Customer Service
- Multi-tasking
- Fast-paced Environment Adaptability
- Microsoft Office 365
- Network Protocols
- VM Configuration
- Hardware Repairs
- System Testing
Certification
- CompTIA Security+
- CompTIA Network+
- BOSCH DIVAR IP AIO Technical Certification
Timeline
Field Engineer II
University Hospital
01.2024 - Current
Field Engineer
University Hospital
01.2023 - 01.2024
Asset Management
University Hospital
01.2022 - 01.2023
- CompTIA Security+
- CompTIA Network+
- BOSCH DIVAR IP AIO Technical Certification
Bachelor of Science - Cyber Security
University of Texas At San Antonio
Associate Degree - Information Technology
San Antonio College
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