Summary
Overview
Work History
Education
Skills
Timeline
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Chance Poole

Bowling Green,KY

Summary

Accomplished Operations Manager with a proven track record at Averitt Express, adept in team leadership and strategic planning. Enhanced on-time delivery rates through meticulous coordination and monitoring, while fostering team collaboration and customer satisfaction. Skilled in problem-solving and communication, leadership and consistently achieving mission success and operational excellence.

Overview

8
8
years of professional experience

Work History

Inbound Front Line Leader/Operations Manager

Averitt Express
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with LTL and LC customers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed high-stress situations calmly and effectively, ensuring on time deliveries.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations.
  • Managed a team of around 20 drivers, providing support and guidance to improve performance and productivity.
  • Developed strong relationships with customers ensuring their satisfaction and loyalty to Averitt and our services.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Improved on-time delivery rates with detailed tracking and monitoring of shipments.

Outbound Front Line Leader

Averitt Express
06.2021 - 05.2023
  • Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
  • Loaded trucks and properly secured items to prevent damage during transportation.
  • Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
  • Communicated with drivers and personnel to coordinate timely pickups of goods and materials.
  • Directed dispatching, routing, and tracking of around 20 LTL/LC trucks.
  • Provided exceptional customer service to customers regarding pickups and questions of freight moving through our system.

Enlisted Soldier

US Army
01.2018 - 06.2021
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets, and personnel.
  • Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
  • Conducted thorough risk assessments for various missions, implementing safety measures that minimized potential hazards to personnel and equipment.
  • Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Dock

Averitt Express
06.2016 - 12.2017
  • Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
  • Optimized space utilization within the dock area through strategic planning and layout adjustments.
  • Consistently met or exceeded performance metrics while adhering to workplace safety standards.
  • Collaborated with team members in coordinating tasks, maximizing productivity and maintaining a positive work atmosphere.
  • Loaded outbound shipments securely onto transport vehicles following established guidelines.

Education

65 College Credit Hours - General Education Studies

Western Kentucky University
Bowling Green, KY

Skills

  • Team Management
  • Professional Demeanor
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Team Leadership
  • Self Motivation
  • Strategic Planning

Timeline

Inbound Front Line Leader/Operations Manager

Averitt Express
05.2023 - Current

Outbound Front Line Leader

Averitt Express
06.2021 - 05.2023

Enlisted Soldier

US Army
01.2018 - 06.2021

Dock

Averitt Express
06.2016 - 12.2017

65 College Credit Hours - General Education Studies

Western Kentucky University

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Chance Poole