Chance Salaz
Twin Falls,ID
Summary
Accomplished Salon Owner/Operator and Administrative Manager with a proven track record at 208 Hair Extension Company. Excelled in enhancing customer satisfaction and retention through top-notch service and effective social media campaigns. Skilled in office administration and customer relations, adept at driving brand visibility and managing operations. Demonstrates exceptional time management and communication abilities, significantly boosting operational efficiency and client engagement.
Overview
12
12
years of professional experience
Work History
Salon Owner/Operator
208 Hair Extension Company
05.2019 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
Administrative Manager
Olmstead Design Company
02.2019 - 03.2022
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Managed multiple projects simultaneously, prioritizing tasks and allocating resources efficiently to meet deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Collaborated with architects and contractors to ensure seamless integration of design elements.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Boosted brand awareness by creating and managing engaging social media content.
Administrative Assistant
Domain Listings
05.2016 - 03.2019
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained comprehensive contact databases for targeted email marketing campaigns.
- Managed filing system, entered data and completed other clerical tasks.
Salon Owner/Operator
By Chance a Salon
04.2013 - 04.2016
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
No Degree - Nursing
Nightingale College
Ogden, UT05-2023
Associate of Science - Cosmetology
San Diego City College
San Diego, CA06-2007
High School Diploma -
El Capitan High School
Lakeside, CA06-2006
Skills
- Customer service
- Customer and client relations
- Office administration
- Documentation and recordkeeping
- Computer skills
- Scheduling and calendar management
- Time management
- Social media experience
- Strong verbal and written communication skills
Timeline
Salon Owner/Operator
208 Hair Extension Company
05.2019 - Current
Administrative Manager
Olmstead Design Company
02.2019 - 03.2022
Administrative Assistant
Domain Listings
05.2016 - 03.2019
Salon Owner/Operator
By Chance a Salon
04.2013 - 04.2016
No Degree - Nursing
Nightingale College
Associate of Science - Cosmetology
San Diego City College
High School Diploma -
El Capitan High School
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