Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chance Smith

Kaufman,TX

Summary

Strategic sales and operations leader with proven record in employee retention, sales/operations performance, process management, leadership development, cost structure and sales growth. Success in change management through fostering employee engagement

Overview

33
33
years of professional experience
1
1
Certification

Work History

Sales Manager

Artificial Grass Recyclers
06.2023 - Current
  • Oversee sales nationally for AGR to deliver on revenue and gross profit plan.
  • Increase sales revenue by developing and implementing effective sales strategies and KPI's.
  • Create and execute gap plans for misses in revenue and gross profit to deliver on quarterly goals.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Leading successful sales team by providing motivational coaching and performance-based incentives.
  • Collaborate with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.
  • Evaluate competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
  • Assist in recruiting top talent for sales team, contributing to a high-performing work environment.

Senior Manager of Fulfillment Centers

Schwan's Home Service
01.2021 - 06.2023
  • Responsible for leading 18 fulfillment sites that shipped product nationally
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering collaborative work environment
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Evaluated hiring, firing, and promotions requests.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Mentored junior staff members for skill development and career progression within organization.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Zone Manager

Schwan's Home Service
04.2016 - 01.2021
  • Responsible for sales, facilities, fleet and execution of 89 routes that ran out of 12 locations in North Texas, Oklahoma and Arkansas
  • Work directly with Area Managers for each location to deliver revenue plan, cost control and inventory levels
  • Successfully rolled out new processes and procedures for sales, facilities and fleet to increase revenue and control expenses
  • Involved in route restructure and route growth implementation
  • Used sales data to put together sales initiatives throughout zone to increase revenue
  • Responsible for developing and presenting zone performance to leadership
  • Collaborated with marketing, supply chain, and divisional leaders to ensure any issues were resolved quickly
  • Evaluated hiring, firing, and promotions requests.

Area Sales Manager

Snyder's-Lance
02.2015 - 04.2016
  • Responsible for driving sales and growth in Walmart, Target, C-Store and Military Channel for the Texas and Oklahoma region.
  • Collaborated with Zone Managers to help drive execution and sales throughout the region.
  • Established strong relationships by having quarterly meetings with Walmart and Target District Managers, resulting in increased execution for the sales teams.
  • Expanded market share through effective prospecting, identifying opportunities, and negotiation skills during store visits.
  • Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
  • Worked with sales reps to improve execution and seasonal promotions in the military bases
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.

District Sales Manager

Snyder's-Lance
01.2012 - 02.2015
  • Responsible for delivering revenue plan, customer service, product launches and market growth throughout east Texas district
  • Increased sales revenue by evaluating IBO team to effectively replace low performing IBO's and finding correct IBO for territory
  • Improved team performance by providing regular coaching, training, and mentoring to IBO's.
  • Handled multiple duties throughout Zone outside of DSM roll, which included Key Account for David's Grocery, and training new DSM's

District Sales Manager

Coca-Cola
08.1992 - 01.2012
  • Responsible for leading team of 12 account managers covering 224 accounts.
  • Responsible for building relationships with Store Managers, District Managers to increase sales within zone.
  • Yearly sales averaged $40.5 million

Skills

    • Influential Leadership and Building Effective Relationships
    • Strategic Planning
    • Customer Centric and Customer Resolution Abilities
    • Strong Interpersonal Communication Skills
    • Process Improvement and Lean Management
      • CRM System Integration
      • Coaching Teamwork and Employee Development
      • Contract and Cost Negotiation Financials PNL Management
      • Cross Functional Team Collaboration Performance Management and Sales Support
      • Data, Process and Metric Oriented Forecasting and Organizational Techniques

Certification

  • Field Trainer Certified
  • Collaborating for Value
  • Leading Positively
  • OSHA 10 Certified

Timeline

Sales Manager

Artificial Grass Recyclers
06.2023 - Current

Senior Manager of Fulfillment Centers

Schwan's Home Service
01.2021 - 06.2023

Zone Manager

Schwan's Home Service
04.2016 - 01.2021

Area Sales Manager

Snyder's-Lance
02.2015 - 04.2016

District Sales Manager

Snyder's-Lance
01.2012 - 02.2015

District Sales Manager

Coca-Cola
08.1992 - 01.2012

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