Chance Stevenson
Greeley,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
General Manager
Rowley's Performance Mechanical
11.2023 - Current
- Managed a new shop as we grew apart from sister shop, bringing in new clients as well as bringing clients with me from previous ventures.
- Drove year-over-year business growth while leading day-to-day operations.
- Operated and taught ADAS calibrations and programming on an OEM level.
- Dealt with day to day operations as well as customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented new management software seamlessly .
Service Manager
Christian Brothers Automotive
09.2022 - 11.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Took care of payroll and flat rate technician reports
- Led weekly team meetings to give employees feedback on how they were doing and what we could approve on.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Met with customers to discuss service needs and offer available solutions.
Lead Technician/Manager
Iron Mountain Collision
11.2020 - 09.2022
- Implemented, configured, and optimized safety standards.
- Planned, scheduled, and delegated daily work to team of employees.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Assistant Manager/Transmission Builder
AAMCO Transmissions
01.2018 - 11.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Attended Aamco university to learn hydraulic theory and inner workings of transmissions.
- Built almost every make and model transmission, around 8-10 a week for 2 years. Including one of the first people in the nation to build a 10L80E
Education
Certificate of Technical Studies - Automotive Technology
Lincoln Technical Institute
Nashville, TN08.2017
High School Diploma -
Marmaton Valley High School
Moran, KS05.2014
Skills
- Business strategies
- Sales tactics
- Client relationship building
- Conflict resolution
- Sales negotiations
- Promote products
Timeline
General Manager
Rowley's Performance Mechanical
11.2023 - Current
Service Manager
Christian Brothers Automotive
09.2022 - 11.2023
Lead Technician/Manager
Iron Mountain Collision
11.2020 - 09.2022
Assistant Manager/Transmission Builder
AAMCO Transmissions
01.2018 - 11.2020
Certificate of Technical Studies - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Marmaton Valley High School
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