Chanceline Hyman-Stewart
Maplewood,NJ
Summary
Results-oriented business professional with extensive experience overseeing operations, planning and measuring departmental implementations, and providing strategic vision to businesses. Proven success in developing, implementing, and evaluating policies and procedures aimed at optimizing overall operation processes. Expert in identifying and defining KPIs to drive business process improvement and enhance employee skill set. Skilled in strategic planning, retail/e-commerce industry operation management, human resource, and utilization of ERP systems including ORACLE, Kronos, Microsoft Business Central, and LS Retail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources and Operation Business Partner
Qbedding Inc.
Edison, NJ
08.2020 - Current
- Oversee all department functions, including Human Resource management, purchasing, warehouse, marketing, e-commerce, and accounting departments.
- As the key member of the core leadership team, set strategic vision and initiate and implement structural changes for the firm.
- Created an organizational chart for the firm, focused on building the core team, and successfully hired and onboarded employees across different departments in NJ, CA, and NY, resulting in a 40% increase in employees.
- Partnered with each department to identify workflows, initiated the process to document procedures, establish Standard Operating Procedures (SOP), and improve workflows to enhance internal control and increase efficiency
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Implemented employee recognition programs that reward achievement or excellence in performance.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Participated in investigations into complaints of workplace harassment or discrimination.
- Managed relationships with external vendors providing services related to human resources functions.
Store Manager
HomeGoods
Woodbridge, NJ
03.2017 - 01.2020
- Responsible for the daily operations of a store with $10 million sales
- Oversaw and conducted HR management of a team of over 50 associates on a yearly basis.
- Led and prepared internal managers and associates for their new leadership roles.
- Increased store sales by 7-10% each year over the term through outstanding customer service and improved productivity.
- Reviewed financial statements including profit and loss reports.
- Effectively coached performance issues with a sense of urgency and developed key action plans to meet or exceed business objectives.
- Certified as an SME (Subject Matter Expert) to enable training and signing off on new Managers on Operation Systems, such as Kronos, Oracle, ATS and TMS
- Evaluated employee performance on a regular basis to ensure quality standards were met.
Assistant Store Manager
HomeGoods
Woodbridge, NJ
02.2013 - 03.2017
- Maximized store operation income through cost management, including SPPH, PTS, and COAS.
- Responsible for inventory control and managed to reduce inventory shortages through the implementation of a loss prevention initiative in the store, which set up the expectations for the team.
- Initiated the customer engagement project by demonstrating lead by example, which significantly changed the culture within the store.
Store Manager
Crate & Barrel
Short Hills, NJ
04.2008 - 06.2012
- Oversaw the daily operations of the store, including inventory management, warehouse management, customer service, and HR training.
- Utilized a bottom-up method to gather sales data based on customers' needs and applied the data to inventory purchasing plans.
- Led the middle management team to work on the procedures to set up expectations and accountability, train staff in product knowledge, and best customer service practices.
- Worked closely with the staff to provide critical feedback, which in return helped their future career development.
- Focused on the development of associates to boost sales and managed payroll, along with other expenses, to control costs resulting in an annual sales increase of 8% to 12% each year compared to the budget.
Education
Bachelor of Science in Accounting / Minor in HR & Business Management -
Bloomfield College
Bloomfield, NJSkills
- Core Competencies
- Human Resource Management
- Planning and Organizing
- Corporate Strategic Planning
- Recruitment and Staffing
- Leadership
- Project Management
- Retail Management
- Benefit Administration
- Performance Management
- Training and development
- Conflict Management
- Business Development
- Relationships Management
- Problem Solving
- Compliance and HR legal Knowledge
Certification
- PHR Certification
- Train the trainer certification
- Diversity and Inclusion Certification
Timeline
Human Resources and Operation Business Partner
Qbedding Inc.
08.2020 - Current
Store Manager
HomeGoods
03.2017 - 01.2020
Assistant Store Manager
HomeGoods
02.2013 - 03.2017
Store Manager
Crate & Barrel
04.2008 - 06.2012
Bachelor of Science in Accounting / Minor in HR & Business Management -
Bloomfield College
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