Chancellor Higgins
Austin,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Field Development
Mueller Reports
12.2020 - Current
- Developed a high-performing team of 30-50 people by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established departmental performance goals and provided feedback for underperforming areas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Independent Contractor
Self-employed
03.2020 - 12.2020
- Custom landscaping, Interior design, Concrete /patio refinishing, Interior/exterior paint
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Collaborated closely with clients to better understand entire project scope.
Virtuix Omni / Production and Warehouse Team
Virtuix
01.2020 - 03.2020
- Manage daily and weekly production builds from internal hardware to software installation, Software testing, troubleshooting, and repair, Warehouse management, Forklift operation, Shipping and receiving, Product installation, Quality control
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Improved order accuracy through diligent quality control checks and thorough communication with team members.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
FirstService Residential / Community Association Manager
Firstservice Residential
04.2019 - 12.2019
- Managed Day to day operations of HOA/COA Communities, Coordination with Vendors, Preparation and presentation of annual meetings, Preparation of yearly budgets, Daily communication with Developers/Boards, Resident correspondence, Bi-weekly community inspections, Preparation of monthly reporting for Developers/Boards, Invoicing and payment approvals
Patriot Pool and Spa / Route Technician
Patriot Pool And Spa
10.2017 - 04.2019
- Resolved escalated customer issues quickly to drive client retention, Recommended, selected and helped locate merchandise based on customer needs and desires, Answered customers' questions and addressed problems and complaints in person and via phone, Resolved customer issues using strong interpersonal skills and conflict resolution techniques, Assisted customers with questions and concerns
Aqua-Tots Swim Schools / Aquatics Director
Aqua-Tots Swim Schools Cedar Park
11.2011 - 10.2017
- Facilitated fun activities and games to enhance learning and mastering of swim skills, Tracked class attendance and monitored class size to gauge the effectiveness of promotions, Promoted club programs, products and services to participants, Attained facility targets, including revenue goals, Planned and executed in house training for all staff, Cultivated and maintained relationships and ongoing communication with potential job candidates, Recruitment, hiring, and training of all new and existing coaching staff, Conflict resolution/HR implementation
Education
Bachelor of Arts - Design And Visual Communications
Purdue University
West Lafayette, INSkills
- Computer proficient
- Strategic Planning
- Verbal and written communication
- Quick learner
- Excellent communication
- Training and development
- Operations Management
- People Management
- Project Management
- Team Management
- Communication skills
- Proficiency in design
Certification
- Certified Emergency Medical Technician/First Responder, Austin Tx.
Timeline
Director of Field Development
Mueller Reports
12.2020 - Current
Independent Contractor
Self-employed
03.2020 - 12.2020
Virtuix Omni / Production and Warehouse Team
Virtuix
01.2020 - 03.2020
FirstService Residential / Community Association Manager
Firstservice Residential
04.2019 - 12.2019
Patriot Pool and Spa / Route Technician
Patriot Pool And Spa
10.2017 - 04.2019
Aqua-Tots Swim Schools / Aquatics Director
Aqua-Tots Swim Schools Cedar Park
11.2011 - 10.2017
Bachelor of Arts - Design And Visual Communications
Purdue University
- Certified Emergency Medical Technician/First Responder, Austin Tx.
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