Summary
Overview
Work History
Education
Skills
Accomplishments
CORE COMPETENCIES
Work Availability
Timeline
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Chancellor Wright

Helena,MT

Summary

Hardworking employee with a proven track record in various data entry environments. Highly organized and detail-oriented when troubleshooting system issues to meet project deadlines. Skilled in data entry and administrative duties, ensuring precision and productivity. Proficient in data processing and database management to uphold data accuracy and optimize operational processes, demonstrating adaptability in fast-paced work settings. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Service Advisor

Helena Motors
12.2024 - 06.2025
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Reduced wait times with efficient coordination of service tasks among technicians.

Accounting Specialist

Intrepid Credit Union
01.2022 - 01.2024
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
  • Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
  • Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.

Call Center Representative

Intrepid Credit Union
01.2021 - 01.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Service Advisor

Lithia Motors, Inc.
10.2017 - 05.2020
  • Greet customers with a friendly smile and take note of all concerns regarding their vehicle.
  • Inspect customers' vehicles and note any potential maintenance items that would need addressing.
  • Dispatch the repair order to a technician and follow up to ensure vehicle is taken care of in a timely manner.
  • Call customers to assess repairs concerning their complaints and maintenance items they are due for.
  • Perform delivery of customer's vehicle. This includes going over all repairs done on the repair order, viewing all recommended repairs, and taking care of any necessary payments.

Education

High School Diploma -

Helena High School
Helena, MT
08.2009 - 05.2013

Some College (No Degree) - Business Classes

Blinn College
Bryan, TX
01.2013 - 01.2015

Skills

Customer Service

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Accomplishments

  • Promoted from Lot porter to Sales department while in college
  • Promoted to Service Advisor in highly competitive Texas Automotive industry
  • Recruited from Texas to Montana to be Service Advisor in Helena, Montana
  • Promoted from Call Center Team Member to Accounting Specialist

CORE COMPETENCIES

  • Demonstrated leadership abilities
  • Excellent time management skills
  • Successful background in financial/budgeting role
  • Effective negotiation, verbal and written communication, and presentation skills
  • Exceptional organizational skills with the ability to prioritize and handle multiple tasks
  • Implement processes to achieve store profitability goals
  • Proficient with computer systems, MS Office (Word, Excel & PowerPoint)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Advisor

Helena Motors
12.2024 - 06.2025

Accounting Specialist

Intrepid Credit Union
01.2022 - 01.2024

Call Center Representative

Intrepid Credit Union
01.2021 - 01.2022

Service Advisor

Lithia Motors, Inc.
10.2017 - 05.2020

Some College (No Degree) - Business Classes

Blinn College
01.2013 - 01.2015

High School Diploma -

Helena High School
08.2009 - 05.2013
Chancellor Wright
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