Chancelor Pfeifer
Grovetown
Summary
Ambitious and driven young man, aspiring to be a blessing everywhere I go. Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer interactions. I am seeking to transition into a new field, bringing a strong foundation in teamwork and professional customer engagement. I've always desired a career in sales, engaging with customers on a personal level and helping others.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Krogers Grocery Store
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Team Trainer
Taco Bell
08.2023 - 05.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained new employees in specific job requirements.
- Taught new team members correct procedures for all areas of operations.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Team Trainer
Culvers Franchising System
01.2023 - 08.2023
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Tracked employee progress throughout their training journey, adjusting course material as necessary for optimal learning outcomes.
- Established and maintained quality control standards.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
No Degree - General Studies
Grovetown High School
Grovetown, GA05-2025
Skills
- Customer service, assistance, and engagement
- Problem-solving
- Teamwork and collaboration
- Retail sales
- Professional appearance
- Conflict resolution
- Customer needs assessment
- POS system operation
Timeline
Retail Sales Associate
Krogers Grocery Store
05.2024 - Current
Team Trainer
Taco Bell
08.2023 - 05.2024
Team Trainer
Culvers Franchising System
01.2023 - 08.2023
No Degree - General Studies
Grovetown High School
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