Chancely Williams
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Consultant Manager
AT&T
Monroe, LA
09.2021 - Current
- Resolved customer complaints regarding sales and service.
- Implemented processes that improved efficiency of the Sales Team's workflow.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Conducted market research and reported on competitors.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Monitored market conditions, competitor activities, and customer preferences to inform strategic decisions related to product development and pricing.
- Created monthly reports of sales goals, progress, and results for management review.
Customer Service Representative
Walmart
West Monroe, LA
04.2018 - 09.2021
- Provided top quality control and eliminated downtime to maximize revenue.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Educated customers on special pricing opportunities and company offerings.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Skills
- Order Management
- Vendor Management
- National Account Management
- Client Relationship Management
- Sales processes
- Sales expertise
- Report preparation
- Receiving support
- Creative problem solving
- Administrative support
- Professional telephone demeanor
- Service standard compliance
- Coaching and mentoring
- Sales and marketing
- Policies and procedures
Timeline
Sales Consultant Manager
AT&T
09.2021 - Current
Customer Service Representative
Walmart
04.2018 - 09.2021
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