Chancelyn Walker
Healthcare IT Applications Analyst And Project Manager
Baltimore,MD
Summary
Experienced Applications Analyst and Systems Analyst with over 6 years of Healthcare IT experience with emphasis in electronic health records implementation. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. Dedicated, responsible and detail-oriented with valuable combination of analytical and creative abilities to improve processes and productivity. Excellent team player with strong interpersonal communication skills. Delivered presentations to decision-makers with suggestions on project benefits, cost estimations, Vendor Support and Electronic Health Records and Patient Portal Metrics information. Taught new hardware and software tips to over 400 end-users. Recent graduate with degree in Information Technology Project Management. Looking forward to obtaining a Project Management opportunity.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Jr. Systems Analyst
iMethods, Inc, Baptist Health System
Jacksonville, FL
10.2021 - 08.2022
- Assisted with the implementation of Baptist Health patient portal at all Baptist locations and continue support and maintenance on a daily basis
- Daily communication with key business process owners, and internal/external departmental system support staff and management
- Tested and Identified strengths, weaknesses, threats, and opportunities in Baptist Patient Portal
- Reported bugs in the JIRA system and suggest possible solutions/workarounds
- Performed day-to-day tracking and follow-up on patient portal and EHR issues
- Utilized vendor support site (JIRA) to log issues and monitor issues from ticket creation to closing
- Provided assistance in resolution of management systems
- Documented critical issues and communicated these with the System Analyst, Project Manager/Team Lead
- Supported guidance of Vendor team lead as needed
- Quickly assessed end user reported issues and identified resolutions
- Confirmed patient data accuracy in Touchworks and Initiate EHR systems
- Reported EHR system issues to Data Stewards team for resolution
- Made recommendations regarding the integration/relationship between and among organizational applications
- Ensured the integrity, support integration, and stability of the patient portal and EHR production system
- Worked with technical teams to research and advise on alternative technical solutions to address critical/major business issues and opportunities
- Adhered to application security in accordance with departmental, vendor standards and regulatory bodies
- Made recommendations as necessary
- Supported during maintenance, upgrades, downtimes, critical incidences, etc.
Applications Analyst I
MEDSTAR HEALTH DATA CENTER
Baltimore, MD
01.2015 - 11.2018
- Assisted with Cerner Secure Messaging web-ex and on-site trainings
- Troubleshooted patient and staff support tickets
- Cerner patient portal build and implementation
- Cerner production testing and troubleshooting
- Processed patient portal enrollment pin request
- Completing pin enrollment fyi and managing the data library entities in medseek (the admin portal)
- Ensured the meeting of meaningful use requirements as it relates to patients having a functioning patient portal by providing quality troubleshooting, diagnosis, and fixing bugs relating to patient portal accounts while providing exceptional patient service to every patient
- Assisted patients with username, password, and security question answers resets while educating and informing them of properly methods of keeping their patient portal account secure
- Bolstered the quality of service that the helpdesk (Stericycle) provided to MedStar patients by analyzing and providing weekly/monthly metrics of the tickets they escalated and explaining solutions as to how particular portal issues should have been handled and re-iterated future expectations
- The Metrics helped my Manager and Vice President to renegotiate the support contract with Stericycle - resulting in significant savings of valuable MedStar dollars
- Had weekly and monthly meetings with the account managers of Stericyle to address concerns and expectations as it relates to how MedStar patient tickets are/were handled
- Created patient portal training guides to assist patients with navigating the old myMedStar Patient Portal
- The training documentation also provided staff members with insight as to the functionality that the old myMedStar Portal affords to patients sending secure message to provider/s, requesting physician referral, requesting prescription renewals, etc
- These secure messages are transmitted via the HL7 Version 2 standard interface
- Transmitted C-CDA files to patient’s patient portal from their chart in MedConnect via the HL7 Version 2 standard interface
- Created (using Tableau and Microsoft Excel) a Database of IT related patient portal concerns and their resolution
- This database serves as a teaching tool to show team members and other staff members how to handle various issues they may encounter when assisting patients
- Assisted with the sun setting of the old myMedStar Patient Portal and Go-Live (rolling out) of the new Cerner myMedStar Patient Portal
- Provided assistance with stress testing and troubleshooting of the patient portal in the Build account before the patient portal was put into Production/Implementation
- Continued to support escalations from Stericycle while the old patient portal was still sun setting
- Provided feedback to management to end Stericycle contract sooner than they anticipated in an attempt to prevent waste of MedStar financial resources.
Applications Analyst
MEDSTAR HEALTH DATA CENTER
Baltimore, MD
07.2014 - 01.2015
- Completed Practicum
- Assisted with Secure Messaging web-ex and on-site trainings
- Troubleshooted patient and staff support tickets
- Participated in Cerner patient portal build and implementation
- Cerner production testing and troubleshooting
- Processed patient portal enrollment pin request
- Completed Pin Enrollment FYI and managing the data library entities in MedSeek
- Created a secure messaging workflow training guide as well as a training guide that aids in creating folders for practice sites using centricity.
Informatics Intern
MEDSTAR UNION MEMORIAL HOSPITAL
Baltimore, MD
09.2013 - 12.2013
- Completed a voluntary practicum relating to projects focused on Onboarding of Physicians using MedConnect/Cerner
- Learned to navigate the Cerner Millennium Application system, reconcile PowerPlans, PowerOrders, and PowerCharts, reconcile medication, and help physicians create and share PowerPlans, PowerOrders, and PowerCharts
- Learned how to help physicians to enter orders and diagnoses in MedConnect.
Communications Assistant
NATIONAL eHEALTH COLLABORATIVE
, Washington
04.2013 - 08.2013
- Completed an internship relating to projects focused on Patient Engagement, Health IT/Health Information Exchange Governance, Health IT Education, and Health IT Policy
- Co-created test questions concerning the meaningful use stages to be compiled into a test to be used to engaged Stakeholder and Members of NeHC
- The test questions will be used to generate revenue for NeHC.
Accounting/Finance Intern
ADVENTIST HEALTHCARE, INC
Gaithersburg, Maryland
09.2010 - 10.2011
- Researched, identified, and reconciled billing errors for Washington Adventist Hospital and Shady Grove Adventist Hospital as part of a Cerner Project
- Recovered thousands of dollars from Medicare and Medicaid for outpatient services.
Special Educational Assistant
WASHINGTON, DC, PUBLIC SCHOOLS
Washington, DC
08.2007 - 06.2010
- Assisted troubled and disadvantaged youth in attaining proficiency in basic academic skills
- Assisted in preparing and implementing lesson plans to encourage learning in emotionally disturbed children
- Promoted and achieved positive behavior modification in and out of the classroom environment
- Collaborated with teachers in creating safe, nurturing learning environments in difficult classroom situations.
Researcher
HOWARD UNIVERSITY HOSPITAL
Washington, DC
01.2006 - 05.2007
- Provided assistance to the psychologist with office and research tasks, including medical data entry, filing, and research on anti-depressants and mood disorders
- Conducted medical data research in global health research and epidemiology, including male breast cancer
- Engaged in research on potential employee assessment, recruitment, interview psychology, and strategies
- The results regarding how male breast cancer can trigger mood disorders in men were published in the American Journal of Psychology.
Education
Master of Science - Information Technology, Project Management
University of Maryland Global Campus
Adelphi, MD 02.2017 - 08.2021
MBA - Business Administration
Washington Adventist University
11.2009 - 05.2011
Bachelor of Science - Health Sciences, Healthcare Management
Howard University
Washington, DC 08.2002 - 12.2007
Health Information Management And Exchange
Indiana University-Purdue University
01.2013 - 12.2014
Skills
Excellent oral & written communication skillsundefined
Affiliations
Member of the American College of Healthcare Executives
Member of HIMSS Maryland Chapter
Member of HIMSS Maryland Chapter Program Planning Committee
Project Management Institute Member, Silver Spring Chapter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Jr. Systems Analyst
iMethods, Inc, Baptist Health System
10.2021 - 08.2022
Master of Science - Information Technology, Project Management
University of Maryland Global Campus
02.2017 - 08.2021
Applications Analyst I
MEDSTAR HEALTH DATA CENTER
01.2015 - 11.2018
Applications Analyst
MEDSTAR HEALTH DATA CENTER
07.2014 - 01.2015
Informatics Intern
MEDSTAR UNION MEMORIAL HOSPITAL
09.2013 - 12.2013
Communications Assistant
NATIONAL eHEALTH COLLABORATIVE
04.2013 - 08.2013
Health Information Management And Exchange
Indiana University-Purdue University
01.2013 - 12.2014
Accounting/Finance Intern
ADVENTIST HEALTHCARE, INC
09.2010 - 10.2011
MBA - Business Administration
Washington Adventist University
11.2009 - 05.2011
Special Educational Assistant
WASHINGTON, DC, PUBLIC SCHOOLS
08.2007 - 06.2010
Researcher
HOWARD UNIVERSITY HOSPITAL
01.2006 - 05.2007
Bachelor of Science - Health Sciences, Healthcare Management
Howard University
08.2002 - 12.2007
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