Chancey Smith
Shepherd,MI
Summary
Cheerful with experience handling customer inquiries and requests. Effective salesperson with strengths in answering customer questions accurately, convincing customers to increase sales and processing reservation information quickly. Active listener with stellar problem-solving skills and upbeat attitude.
Overview
5
5
years of professional experience
Work History
Sanitation Worker
Compass Group Management
Mount Pleasant, MI
08.2022 - Current
- Swept, mopped and scrubbed floors in production areas.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Removed trash and waste from work areas to designated collection points.
- Performed periodic deep cleans of entire facility as needed.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Assisted in serving meals to customers as needed.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
Call Center Representative
Soaring Eagle Casino
Mount Pleasant, MI
11.2019 - 07.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Nutritionist
Fuel Up Energy
Clare, MI
11.2021 - 06.2022
- Developed and implemented nutrition plans tailored to individual patient needs.
Education
Shepherd High School
Shepherd, MI06-2011
Skills
- Production Support
- Sanitation Regulations
- Quality Control
- Quality Assurance
- Answering Questions
- Data Gathering
- Account Documentation
- Customer Service
- Account Management
- Call Handling
- Proficient in [Software]
- Email Etiquette
- Cancellation Policies
Timeline
Sanitation Worker
Compass Group Management
08.2022 - Current
Nutritionist
Fuel Up Energy
11.2021 - 06.2022
Call Center Representative
Soaring Eagle Casino
11.2019 - 07.2022
Shepherd High School