Chanchal B Chirmade
Irving,TX
Summary
Results-driven technology professional specializing in Salesforce platforms, AWS, and enterprise-scale integrations, with a proven track record of analyzing complex systems and implementing effective solutions to enhance platform stability and performance. Expertise includes managing API data flows, leveraging MuleSoft, and utilizing Splunk for in-depth issue investigation and resolution. Fosters cross-functional collaboration to drive project success while maintaining a strong commitment to delivering exceptional customer experiences through technical and analytical excellence. Recognized for the ability to swiftly identify root causes, ensuring optimal system functionality and user satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Integration Support Engineer (formerly Bird Support Engineer)
Western Union (Sonata Software)
Dallas, TX
01.2024 - Current
- Actively leverage Splunk for continuous monitoring and detailed log analysis of Mule integrations, which is critical for ensuring the stability and performance of complex data triggers.
- Collaborate with cross-functional teams to swiftly diagnose and resolve incidents, contributing to a reliable and stable platform environment.
- Manage enterprise cloud infrastructure and deployment environments, utilizing DevOps best practices, Terraform, and Terragrunt for AWS IAM policy configuration and management.
- Resolve a wide range of support tickets in ServiceNow related to deployments, contact data, and platform configurations to maintain high service standards.
- Resolved complex technical issues through effective troubleshooting and systematic analysis.
- Collaborated with cross-functional teams to enhance product performance and customer satisfaction.
- Developed and maintained documentation for support processes and system configurations.
- Implemented process improvements that streamlined issue resolution workflows, reducing response time.
Salesforce Platform Support
Western Union (Quant Systems)
Dallas, TX
12.2022 - 12.2023
- Provided dedicated Tier 2 support for a global platform, expertly managing a high-volume queue of tickets in ServiceNow.
- Utilized Splunk to perform deep-dive log analysis on Mule integrations, diagnosing and resolving data flow and trigger issues.
- Successfully managed and de-escalated customer escalations by conducting thorough root cause analyses and providing effective solutions that improved client satisfaction.
- Conducted extensive API testing to ensure real-time data flow, robust error handling, and seamless integrations across distributed systems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Technical Sourcing Specialist
SheJobs
Dallas, TX
12.2020 - 12.2022
- Strategically sourced top-tier technical talent, including DevOps Engineers, Cloud specialists, AI, Pega, and Java Developers.
- Successfully drove the hiring process for multiple technical roles by acting as a central point of contact for candidates and hiring managers, ensuring alignment and timely decision-making.
- Developed and implemented sourcing strategies to optimize supplier selection processes.
- Collaborated with cross-functional teams to align sourcing initiatives with organizational goals.
Education
Master of Science - Computer Science
IBMR
Pune03-2012
Bachelor of Science - Computer Science
PO Nahata College
BhusawaL, MH04-2009
Skills
- Platforms & Cloud: Salesforce Administration, AWS Infrastructure, Enterprise Cloud Platforms (ECP)
- MuleSoft integration monitoring
- Infrastructure & DevOps: Terraform, AWS IAM Policies, Splunk Log Analysis
- Operations: Tier 2 Support Management, Incident Diagnosis, Cross-functional Team Collaboration
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
- Technical support
- Quality assurance
- Ticketing systems
Certification
Salesforce Marketing Cloud Admin
CERTIFICATIONS & LANGUAGES
Languages: English, Hindi, Marathi
Timeline
Integration Support Engineer (formerly Bird Support Engineer)
Western Union (Sonata Software)
01.2024 - Current
Salesforce Platform Support
Western Union (Quant Systems)
12.2022 - 12.2023
Technical Sourcing Specialist
SheJobs
12.2020 - 12.2022
Master of Science - Computer Science
IBMR
Bachelor of Science - Computer Science
PO Nahata College