Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CHANCHAL JAIN

Cumberland,RI

Summary

Successful financial services project management professional with demonstrated track record. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

PMO Consultant

Expedia, Inc
08.2022 - 04.2023
  • Successfully managed the Partner Payments TSA Exits, AR/AP Finance, and Oracle Data Migrations for GBT-Amex Egencia Carve Out
  • Tracked, monitored, and reported on MasterCard/Visa 8 Digit BINs exposures with SCA Dual Country/Issuer impacts/risks/fees
  • Assisted in Money Transfer Licensure activities, providing support and knowledge within the payments industry credit card vertical/regulatory space.

Change & Delivery Leader

Citizens Bank
04.2018 - 02.2022
  • Created a single source of truth, solving for central intake of ideation and virtual collaboration across the Commercial Bank, which led to a robust Client Services 360 UI module and back-end interface via Salesforce
  • Optimized systems and processes across Product, Sales, Implementations, and Client Servicing to achieve an integrated Commercial Card E2E business payment experience
  • Achieved 92% program on track completion within 9 months by successfully tracking issues and resolutions, risks and mitigations using Jira/Confluence/Slack and Kanban techniques/tools.

Lead IT Program Manager

Rhode Island State Department
04.2017 - 04.2018
  • Updated the online website layout and content for the Elections and Business Services Divisions
  • Re-face the Voter Information Center (VIC) and Website landing page(s) to make government information easier to access for RI citizens
  • Partnered with Directors, Agency Heads, and Product Owners to update the Business Assistant and Wizard to allow entrepreneurs the abilities needed to sustain a successful business venture
  • Improved online accessibility for the Lobby Registration Desk by designing a user-friendly interface for Lobbyist, Firms and Entities to perform role specific actions, while providing real-time notifications, alerts and reporting.

Program Manager

State Street Bank
08.2016 - 04.2017
  • Migrated legal admin functions offshore, resulting in $2MM savings by leveraging digitization and virtual desktop infrastructure
  • Deployed software for Legal Operations timekeeper review and approvals, effectively monitoring and controlling $70 - $100 MM in outside counsel spend
  • Led the integration of products hosted via AWS for global litigation hold activities, mitigating State Street corporate and legal risk at an enterprise-wide level.

Business Support Manager II

Citizens Bank
10.2011 - 08.2016
  • Executed a global ops workforce optimization strategy using Scrum principles, resulting in $1.2MM benefit
  • Led the legal separation of shared technologies, functional processes, and client/vendor relationships from the Royal Bank of Scotland
  • Managed business continuity, disaster recovery, and system governance activities supporting 500+ colleagues.

Project Manager RFP Lead

DRDO, Ministry of Defense, Govt. of India
09.2010 - 09.2011
  • Spearheaded sales and marketing plan with ads/campaigns to promote (Chemical, Biological, Radiological and Nuclear) CBRNT threat management best practices for the MOD/DRDO of India
  • Developed the final business case approvals to fulfill government RFP ranging for $500,000-$1million on CBRNT trauma care solutions for defense, civil services and department of public transportation
  • Strong multi-lingual skills resulted in effectively working with global project team across functions in sales, marketing, distribution and training to achieve aggressive timelines.

Market Research Planning Analyst

Raytheon, Inc.
01.2010 - 09.2010
  • Headed the ITAR part 129 interim rule change transition for compliance and registration of global agents
  • Increased registration from 17% to 54% with the U.S
  • Directorate of Defense Trade Controls within 6 months
  • Supported business transactions, mergers, and acquisitions vetted for foreign military sales in 80+ countries.

Sr. Program Manager Operations

Hanover Insurance Group
12.2007 - 02.2009
  • Developed and implemented a robust customer care and quality control program with specific metrics, data analysis and testing criteria to monitor effectiveness
  • Achieved 93% service level and 91% customer retention within 180 days across three different business segments.

DDA Consumer Deposits Customer Contact Service Manager

Bank of America
06.2006 - 11.2007
  • Held responsible for supervising and coaching the success of 15-20 professional staff to exceed goals/objectives
  • Ranked 9th out of 67 teams with a 93% leader success rate and 91% in first contact resolution.

Education

MBA in Global Business Leadership -

Johnson & Wales University
01.2010

BBA in International Business -

Johnson & Wales University
01.2005

Skills

  • Financial Management
  • Requirements Gathering
  • Change Management
  • Project Management Expertise

Certification

  • Certified Scrum Master (CSM), 01/01/18
  • Project Management Professional (PMP), 11/01/17

Languages

Hindi
Full Professional
Spanish
Professional Working

Timeline

PMO Consultant

Expedia, Inc
08.2022 - 04.2023

Change & Delivery Leader

Citizens Bank
04.2018 - 02.2022

Lead IT Program Manager

Rhode Island State Department
04.2017 - 04.2018

Program Manager

State Street Bank
08.2016 - 04.2017

Business Support Manager II

Citizens Bank
10.2011 - 08.2016

Project Manager RFP Lead

DRDO, Ministry of Defense, Govt. of India
09.2010 - 09.2011

Market Research Planning Analyst

Raytheon, Inc.
01.2010 - 09.2010

Sr. Program Manager Operations

Hanover Insurance Group
12.2007 - 02.2009

DDA Consumer Deposits Customer Contact Service Manager

Bank of America
06.2006 - 11.2007

MBA in Global Business Leadership -

Johnson & Wales University

BBA in International Business -

Johnson & Wales University
CHANCHAL JAIN