Chanchal Kheterpal
Jersey City,United States of America
Summary
Engagement Manager boasting strong background in client relationship management and strategic planning. Possess notable skills in facilitating communication between stakeholders, driving operational efficiency, and leading cross-functional teams to achieve business goals. Record of success includes implementing innovative strategies to improve customer engagement and loyalty.
Overview
9
9
years of professional experience
Work History
Engagement Manager
Trinity Life Sciences
New Jersey, USA
02.2023 - Current
- Experience in identifying business needs and leading implementation of analytics and technology projects for commercial teams, ensuring alignment with both internal and external stakeholders
- Utilized agile development methodologies to manage the full lifecycle of commercial data processes including development, testing, deployment, and monitoring.
- Delivery Management, Co-Ordinate Sprint planning, Lead project execution, and supervise the implementation to production environment
- Experience in overseeing a project aimed at onboarding new drugs/brands to generate Rep signals and implement email journeys for HCPs on Veeva compass UI for field excellence team
- Developed and managed processes integrating with other systems such as Veeva Compass, SFMC, third party digital vendors ensuring streamlined operations and data consistency.
Senior Engineer
YARA Digital Farming Pvt Ltd.
Bengaluru, India
12.2021 - 12.2022
- Worked on data processes/pipeline projects to create Data Lake, Data Warehouse for BI developers and Data Analyst, Business Analyst for marketing analytics
- Worked on refactoring the legacy data pipelines by removing dependencies on multiple AWS services and made the data flow much simpler to decode & cost-effective
- Performed multiple data transformations on source data like joining and aggregating the datasets, used to perform feature engineering for Machine Learning and Business Intelligence purposes
HealthCare Analytics Consultant
IQVIA
Bengaluru, India
07.2021 - 12.2021
- Worked on projects across design, engagement and impact assessment of patient support programs based on Persistence, Adherence Analysis and Switch Analysis
- Produced Data Diagrams to help understand the patient’s multiple Line of Therapies to stake holders
Senior Business Analyst
D Cube Analytics (now part of Trinity Lifesciences)
Bengaluru, India
09.2019 - 07.2021
- Set up a brand agnostic and automated scalable advanced analytics pipeline in AWS Spark to identify the Next Best Engagement i.e., content and channels to reach Physicians
- Enabled the algorithms defined for oncology to work with new data sources (Migrated DRG claims datasets to IQVIA claims)
- Exposure in MCM engagement, IQVIA LAAD claims, DRG claims, Calls Activity, Sales and Prescriber demographics datasets
Systems Engineer
Infosys Limited
Bengaluru, India
12.2015 - 09.2019
- Worked in finding and resolving the root cause of system related issues of applications deployed in Linux
- Created ad-hoc reports for business users using DB2/Sybase database SQL queries and Linux shell scripts
Education
Bachelors - Computer Applications Development
DAV College
Faridabad05.2015
Skills
- PySpark
- SQL
- REDSHIFT
- Glue Studio
- Snowflake
- S3
- Data Bricks
- Jupyter lab
- Veeva compass UI
- Gen AI with LLM
Hobbies and Interests
- Playing keyboard instrument
- Cooking
- Reading books
- Travelling
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Timeline
Engagement Manager
Trinity Life Sciences
02.2023 - Current
Senior Engineer
YARA Digital Farming Pvt Ltd.
12.2021 - 12.2022
HealthCare Analytics Consultant
IQVIA
07.2021 - 12.2021
Senior Business Analyst
D Cube Analytics (now part of Trinity Lifesciences)
09.2019 - 07.2021
Systems Engineer
Infosys Limited
12.2015 - 09.2019
Bachelors - Computer Applications Development
DAV College