Summary
Overview
Work History
Education
Skills
Timeline
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Chancler Hill

Tracy,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Care Associate

Magellan Health
08.2022 - Current
  • Responds to patients and providers requests, offering excellent support and tailored recommendations to address needs.
  • Maintains good call control to quickly uncover questions and keep call times low.
  • Helps large volume of patients and providers every day with positive attitude and focus on customer satisfaction.
  • Identifies crisis calls and arranged for emergency assistance to resolve important problems.

Medical Assistant

All Seasons Homecare
02.2020 - 08.2022
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.

Medical Bill Collector III

Healthcare Revenue Recovery Group
12.2019 - 10.2021
  • Contacted patients to discuss past-due accounts and negotiated payment plans.
  • Worked with patients to create debt repayment plan based on current financial condition.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Administrative Assistant

United Cerebal Palsy
04.2019 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record client data.
  • Managed department budgets and generated financial reports for management review.

Education

Diploma - Medical Administrative Assisting

MTI College
Sacramento, CA
03.2022

Associate of Arts -

Chabot College
Hayward, CA
07.2017

Skills

  • Customer Service
  • Data Entry
  • Problem Resolution
  • Customer Relationship Management
  • Patient-Focused Care
  • HIPAA Compliance
  • Medical Billing and Coding
  • Database Management

Timeline

Customer Care Associate

Magellan Health
08.2022 - Current

Medical Assistant

All Seasons Homecare
02.2020 - 08.2022

Medical Bill Collector III

Healthcare Revenue Recovery Group
12.2019 - 10.2021

Administrative Assistant

United Cerebal Palsy
04.2019 - 01.2020

Diploma - Medical Administrative Assisting

MTI College

Associate of Arts -

Chabot College

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Chancler Hill