Chancy Watson
Atlanta,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Manager
Acceptance Insurance
01.2010 - 01.2023
- Input and maintained B2B contracts for 50% of multiple geographic locations through CLM and SAP
- Build productive relationships to create a pool of prospective clients from various sources
- Achieved growth objectives approximately 25% higher, driving customer acquisition and revenue
- Fulfilled all policy requirements and offered new products and services
- Identified recurring problematic specifications needing modernization and facilitated specific changes within the Issued direct payments for non-PO invoices
- Conducted eligibility and quality control checks for applicants
- Demonstrated proficiency in Microsoft Word, Excel, Outlook, and processes incoming calls, faxes, and voicemails from customers, attorneys, etc., resolving their claims-related questions and issues in accordance with designed guidelines and policies.
Customer Support
Teleperformance
01.2000 - 01.2010
- Demonstrated empathy and strong customer service skills to address customer inquiries and resolve issues effectively in healthcare
- Input data accurately and efficiently, entering information from paper documents, digital sources, forms, spreadsheets, or any other relevant medium for patients
- Specialized software or databases to input and manage data
- Updating and maintaining databases by adding new information, modifying existing records, or removing outdated entries
- Provided guidance, direction, and support to members to navigate their benefit plans.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Some College (No Degree) - General Studies
West Central Technical College
Douglasville, GASkills
- Fast-paced Environment Management
- Product Education and Technical Assistance
- Knowledge Sharing and Training
- Relationship Building and Customer Engagements
- Email Communication/Chat support
- Customer Relationship Management (CRM) Software
- Data Entry
- Online Collaboration Tools
- Internet Navigation
- Trend Detection and Analysis
- Customer Inquiry Management (CIM)
Timeline
Manager
Acceptance Insurance
01.2010 - 01.2023
Customer Support
Teleperformance
01.2000 - 01.2010
Some College (No Degree) - General Studies
West Central Technical College