Summary
Work History
Education
Skills
Timeline
Overview
Hi, I’m

CHAND SULTANA

Plano,TX

Summary

A DHS certified Accessibility Trusted Tester and consultant with 8 years of experience, currently working at Microsoft.

Primary responsibility is to provide consultancy and auditing the accessibility of digital products such as websites, software applications, and mobile apps.

Having strong understanding of web accessibility guidelines such as WCAG 2.0, 2.1 A and AA and ARIA. Experienced in using several accessibility testing tools and Assistive Technologies. In addition to technical skills, possess excellent communication and collaboration skills. I have experience working with developers, designers, and product managers to identify and address accessibility issues, and provide detailed feedback and recommendations for improving accessibility.

Overall, A dedicated Manual Accessibility Tester with a passion for ensuring that digital products are accessible to all users, regardless of their abilities or disabilities.

Work History

Microsoft
Remote

Accessibility Subject Matter Expert
07.2021 - Current

Job overview

  • Performing in-depth assessments of products and web sites submitted for testing
  • Depth knowledge in Azure devops
  • Preparing test plans that comply with Microsoft Accessibility Standards (MAS)
  • Identifying, prioritizing, and logging bugs
  • Support UI/UX design team to make feature accessible
  • Provided feedback in wireframes
  • Manage offshore and onsite team
  • Conduct regular office hours on accessibility to help developers and designers resolve complex accessibility problems
  • Communicating status of bug activity and ensuring ETAs are met on/before time
  • Working with developers, designers, test PM, client manager, on a day-to-day basis
  • Performing work effectively in an agile environment and handle multiple test tasks and demands simultaneously
  • Participating in scrum and team meetings and able to work independently in a time critical environment and as part of a team on special and ongoing projects
  • Provide Accessibility subject matter expertise in weekly open office hours.
  • Designed and prepared technical reports, studies, and related documentation.
  • Improved user productivity and efficiency through system training and support.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.

CarMax

Accessibility Analyst
07.2019 - 06.2021

Job overview

  • Provided U.S Section 508 and WCAG 2.1 testing, remediation for software and web application
  • WAVE toolbar, Chrome Dev tool, Color contrast analyzer, Chrome Developer tools
  • Fire Eyes and high contrast modes for finding accessibility barriers Conducted gap analysis of and recommendations for accessibility design and testing life cycle
  • Accessibility rules how to apply on web or software applications
  • Performed accessibility audit utilizing assistive technologies like NVDA, JAWS, Magic Screen Magnification, Voiceover, Talkback, Dragon NaturallySpeaking and browser specific accessibility tools
  • Authored Test Plan, Test Cases executed Test plans according to Government Standards using various Assistive Technology Software (AT’s)
  • Assisted Developers in devising solutions to resolve system accessibility issues
  • Consulting development team how to apply Section 508 and WCAG 2.0 standards on software and web application to make them more accessible for people with disabilities (PWD’s) Tested and remediated for PDF files, PowerPoint Slides
  • Monitored monthly report for web accessibility issues using automated tools
  • Created Government Product Accessibility Template (GPAT) for 508 Compliance products
  • Using Use Case documents prepared test scripts, test plans and formulate test cases
  • Performed functional Testing, Integration Testing, Smoke Testing, User Acceptance Testing, and Database Testing
  • Experienced in performing complex integration and regression tests using QTP.
  • Validated results and performed quality assurance to assess accuracy of data.

State Farm

Accessibility analyst
12.2017 - 06.2019

Job overview

  • Consultation and support in Section 508, WCAG and ADA compliance pertaining to web-based and software applications
  • Performs wireframe testing and guides clients with their UI interaction document
  • Perform accessibility audits on client products and provide detailed explanation on accessibility barriers
  • Working with bootstrap framework for creating responsive website
  • Ensuring that web contents are Perceivable, Operable, Understandable and Robust
  • Develop and implement Test Cases for Testing of system applications to validate 508 compliances
  • Create Web Accessibility (WCAG 2.0) and Section 508 Evaluation report
  • Leading my accessibility testing team and analysis the defect and resolve issues
  • Interact with UI/UX accessibility testing and remediation team also responsible for UAT
  • Engage with industry and federal clients to get Section 508 refresh and attend accessibility conferences/webinar
  • Perform writing GPAT/VPAT (Government Product Accessibility Template)
  • Resolve systems accessibility issues utilizing Testing and Remediation tools: JAWS, NVDA, Firebug, HTML, CSS and Acrobat pro, Bootstrap etc
  • Provide Training to the team for accessibility/usability STLC
  • Also hands-on practices for AT
  • Perform testing/remediating for eLearning courses
  • Work with developer, writer and designer team at beginning of the SDLC to develop content that will be accessible for PWD’s.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Social Security Administration

Accessibility Tester
01.2015 - 11.2017

Job overview

  • We are a dedicated team here at SSA to ensure people will have equal access to their SSA portal at any age and even with any disabilities barrier
  • Our goal is providing ICT info to various disabilities communities in the maximum way
  • Working with the UI/UX team to ensure wireframes are in accessible format, ensure contents are user friendly, and provide guidance on how IT works with web content
  • Sharing the concept because accessibility is a matter, working with the dev team as front-end accessibility engineer to ensure all content is developed in an accessible way
  • Provided guidance of HTML, HTML5, CSS, ARIA, Bootstrap and their accessibility rules on how to apply web or software applications and analyze various AT behaviors
  • Utilized accessibility detecting tools like WAT, Inspect, FAE, Compliance Sheriff, WAVE toolbar, Firebug, Color contrast analyzer
  • Working with the dev and testing team how to implement an accessible website and people with AT users should interact with the application
  • Perform section 508 testing as per baseline, 508 harmonized and SSA best practices testing process
  • Perform manual code inspection to ensure components are accessible as per section 508 requirement
  • Graphic designing using adobe InDesign
  • Mobile application accessibility auditing.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Read, interpreted and followed written test instructions and procedures to accurately test products.

Education

University of Chittagong
Bangladesh

Master of Science from Botany

I.E.R.F
United States

Bachelor of Science from Botany

Skills

  • Software proficiencies:
  • JAWS, NVDA, ZoomText, Voice Over, Talkback, Narrator, Chrome Vox, Accessibility insights for web, WAVE, Arc tool kit, axe DevTools, ANDI, bookmarklet tool, MS Object Inspector, Acrobat pro DC, Pdf Accessibility Checker (PAC), and MS Office Suites
  • Operating System: Windows 7, 8,10, 11, Mac
  • Presenting Cases
  • Operational Efficiency
  • Providing Feedback
  • Emergency Calls
  • Technical Implementation
  • Team Meetings
  • Special Requests
  • Team Goals
  • Training Junior Team Members

Timeline

Accessibility Subject Matter Expert

Microsoft
07.2021 - Current

Accessibility Analyst

CarMax
07.2019 - 06.2021

Accessibility analyst

State Farm
12.2017 - 06.2019

Accessibility Tester

Social Security Administration
01.2015 - 11.2017

University of Chittagong

Master of Science from Botany

I.E.R.F

Bachelor of Science from Botany

Overview

9
years of professional experience

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