Chanda A. Mason
Administration/Retail
Henderson,Nevada
Summary
To obtain a Remote position in the Data Entry field so that I may utilize my skills to assist those who need support in meeting their daily tasks. Quality-focused Data Entry Clerk experienced in data processing, and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
13
13
years of professional experience
Work History
Data Transcriber
Internal Revenue Service
Atlanta, GA
03.2008 - 06.2009
- Worked alongside team members to accomplish project goals and adhere to deadlines.
- Processed tax form information through efficient data entry.
- Maintained high standards of transcription by thorough verification.
- Required to be accurate in data entry to ensure the timely payout of taxpayer refunds.
- Worked under heavy deadlines.
- Collaborated with various departments to reach quality assurance objectives.
Sales Associate
AT&T
Kennesaw, GA
04.2007 - 07.2007
- Utilized DOS systems to efficiently process customer inquiries for new services and update current accounts.
- Promoted supplementary items to improve customer service.
- Marketed residential services including phone, internet, and cellular offerings.
- Evaluated call performance for assurance purposes.
Drug Department Clerk
Raley’s Supermarket
Newark, CA
09.2006 - 01.2007
- Delivered customer support throughout the checkout process.
- Managed requests for film development, handled lottery ticket purchases, and facilitated video rentals.
- Restocked shelves with diverse health and beauty products.
- Ensured departmental orderliness and tidiness.
- Tasked with ensuring department closure and safeguarding cash register till in store safe.
Staff Associate/Engineering Administrator
Oakland/San Ramon, CA
01.1996 - 07.2005
- Supported customer service representatives in finalizing orders for corporate clients.
- Maintained precise entry of service orders through the SORD system for timely client service.
- Rectified inaccuracies in service orders as necessary.
- Achieved daily goals through sustained work pace.
- Aided over four senior engineers with obtaining required equipment for central and remote terminal operations.
- Verified equipment availability with vendors prior to ordering.
- Conducted quarterly updates to maintain inventory records of ordered equipment.
- Maintained productivity levels by cross-training for various tasks.
- Managed the filing of orders and accompanying paperwork.
- Ensured organization of audit files annually with DOS-based systems.
Education
Associate of Arts - Liberal Arts And Sciences
Berkeley City College
Berkeley, CA06-2021
Skills
- Service Excellence
- Administrative Support
- Efficient Data Management
- Experience with DOS Environments
- SORD Writing Expertise
- Detail-Oriented Approach
- Proficient Organizational Skills
- Fast and Accurate Typing
- 10 Key Alpha and Numeric
- Accurate Data Entry
- Clear Oral Communication
- Effective Written Communication
- Project Coordination
- Skilled in Excel Data Analysis
- Expertise in Microsoft Word
- Engaged Listening Skills
- Supportive Team Member
- Resilient Problem-Solving
- Self-motivation and discipline
- Document Transcription
Relevantskillsandaccomplishments
Consistently and effectively answer customer inquiries, Developed successful and professional approach to providing customer service, Listen and acquire feedback to be sure customers are satisfied with results, Utilizes a professional and sincere voice in handling customer/client request, Strong support system for co-workers along with upper-level management, Confidently met deadlines under heavy demands and adapted to change quickly, Distributed work assignments to other employees, Effectively managed workload for multiple persons daily, Protected taxpayer information and followed rules regarding taxpayer sensitive documents, Utilized data entry skills to input yearly taxpayer documents to ensure timely refunds, Managed heavy loads of documents to meet deadlines, Accurately entered data to be reviewed by Quality Assurance daily, Correctly interpreted taxpayer information properly to be entered into data system
Highlightofqualifications
- Enthusiastic in helping others meet their goals
- Works well under heavy demands/meeting assigned deadlines
- Extremely detail oriented with the ability to multi-task and handle large projects
- Great problem solving and resolution skills
- Extremely comfortable working well with all types of people
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Transcriber
Internal Revenue Service
03.2008 - 06.2009
Sales Associate
AT&T
04.2007 - 07.2007
Drug Department Clerk
Raley’s Supermarket
09.2006 - 01.2007
Staff Associate/Engineering Administrator
01.1996 - 07.2005
Associate of Arts - Liberal Arts And Sciences
Berkeley City College
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