Hi, I’m
Chanda Crane
Lost Creek,WV
Summary
Dynamic Office Administrator with a proven track record at Transformations Weight Loss and Skin Care, enhancing office efficiency and customer satisfaction. Expert in office administration and customer engagement, I excel in streamlining operations and improving team productivity. My leadership and problem-solving skills have significantly boosted operational success, making me a key asset to any team.
Overview
19
years of professional experience
Work History
Transformations Weight Loss and Skin Care
Office Administrator
06.2024 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Precision Eye Care
Paraoptometric Technician and Contact Le S Special
05.2016 - 08.2024
Job overview
- Contributed to a positive workplace culture by consistently modeling professionalism, empathy, and teamwork in all interactions with colleagues and patients.
- Collaborated with opticians to create customized eyewear for patients, ensuring optimal fit and superior visual acuity.
- Facilitated smooth clinic operations by managing inventory levels of optical supplies, ordering new materials as needed.
- Implemented effective communication strategies when discussing complex optical concepts with patients for better understanding of their treatment plans.
- Played an integral role in the growth of the practice by providing exceptional care and fostering lasting relationships with satisfied patients.
- Assisted in fitting patients with contact lenses or eyeglasses, resulting in improved vision and comfort for patients.
- Improved patient care by assisting with comprehensive eye examinations and performing pre-testing procedures.
- Demonstrated strong teamwork skills by collaborating effectively with fellow technicians and optometrists to provide high-quality patient care.
- Supported doctors in diagnosing eye conditions by conducting essential diagnostic tests such as visual acuity measurements and optical coherence tomography scans.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for infection control.
- Enhanced practice efficiency by maintaining accurate patient records, scheduling appointments, and managing insurance claims.
- Contributed to increased patient satisfaction by providing excellent customer service and addressing concerns promptly.
- Educated patients on proper eye care techniques, promoting long-term ocular health.
- Participated in ongoing professional development activities to stay current on best practices within the paraoptometric field.
- Demonstrated commitment to patient privacy by adhering to strict confidentiality guidelines when handling sensitive medical information.
- Provided compassionate care to all patients during their visit, fostering a positive experience at the eye clinic.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Dr. Joe Trupo
Paraoptometric Technician
05.2005 - 08.2015
Job overview
- Enhanced practice efficiency by maintaining accurate patient records, scheduling appointments, and managing insurance claims.
- Assisted in fitting patients with contact lenses or eyeglasses, resulting in improved vision and comfort for patients.
- Demonstrated strong teamwork skills by collaborating effectively with fellow technicians and optometrists to provide high-quality patient care.
- Optimized the use of ophthalmic equipment through regular maintenance and calibration, ensuring accurate test results for patients.
- Participated in ongoing professional development activities to stay current on best practices within the paraoptometric field.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for infection control.
- Demonstrated commitment to patient privacy by adhering to strict confidentiality guidelines when handling sensitive medical information.
- Played an integral role in the growth of the practice by providing exceptional care and fostering lasting relationships with satisfied patients.
- Implemented effective communication strategies when discussing complex optical concepts with patients for better understanding of their treatment plans.
- Improved patient care by assisting with comprehensive eye examinations and performing pre-testing procedures.
- Provided compassionate care to all patients during their visit, fostering a positive experience at the eye clinic.
- Assisted optometrists in detecting early signs of ocular diseases like glaucoma or macular degeneration through thorough retinal exams.
- Contributed to a positive workplace culture by consistently modeling professionalism, empathy, and teamwork in all interactions with colleagues and patients.
- Facilitated smooth clinic operations by managing inventory levels of optical supplies, ordering new materials as needed.
- Supported doctors in diagnosing eye conditions by conducting essential diagnostic tests such as visual acuity measurements and optical coherence tomography scans.
- Developed strong relationships with local schools and community organizations to promote vision screenings and preventative eye care education initiatives in the community.
- Contributed to increased patient satisfaction by providing excellent customer service and addressing concerns promptly.
- Educated patients on proper eye care techniques, promoting long-term ocular health.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Education
Doddridge County High School, West Union, WV
Hight School Diploma from General
06.1991
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Bookkeeping
- Mail handling
- Telephone reception
- Document Scanning
- Leadership and supervision
- Customer Relationship Management (CRM)
- Scheduling
- File Maintenance
- Calendar Management
- Report Preparation
- Schedule and calendar management
- Inbound phone call handling
- Supply Inventory
- Inventory Management
- Managing office supply inventory
- Office Supply Management
- Ethics-focused
- Mail Routing
- Operations Management
- Business Correspondence
- Strategic Planning
- Performance Improvement
- Computer Skills
- Customer Service
- Problem Resolution
- Teamwork and Collaboration
- Administration and Reporting
- Documentation And Reporting
- Decision-Making
- Professional and Courteous
- Customer Relationship Management
- Work Planning and Prioritization
- Interpersonal Relations
- Negotiation and Conflict Resolution
- Idea Development and Brainstorming
- Managing Operations and Efficiency
- Schedule Management
- Good Judgment
- Goal Setting
- Task Delegation
- Employee Coaching and Mentoring
Timeline
Office Administrator
Transformations Weight Loss and Skin Care
06.2024 - Current
Paraoptometric Technician and Contact Le S Special
Precision Eye Care
05.2016 - 08.2024
Paraoptometric Technician
Dr. Joe Trupo
05.2005 - 08.2015
Doddridge County High School
Hight School Diploma from General
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