Summary
Work History
Education
Skills
Timeline
pwb

Chanda Finch

Tampa

Summary

Detail-oriented professional with 8.5+ years of experience and a proven knowledge of contract compliance, order processing, and customer service. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Work History

Sr. Account Specialist Reinstatement and Recoveries

Santander Consumer USA
Tampa, FL.
06 2022 - 05 2025
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
  • Enhanced customer retention by addressing concerns promptly and providing proactive support.

Account Specialist II

J.P. Morgan Chase Finance
Tampa, FL.
08 2016 - 09 2019
  • Contributed to team objectives in fast-paced environment.
  • Managed extensive portfolios to identify growth opportunities, ensuring client satisfaction and loyalty.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Trained new employees on customer service, and organizing strategies.

Claims Analyst

Bank Of America, N.A.
Tampa, FL.
11 2006 - 08 2010
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
  • Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.

Education

Political Science -

UNIVERSITY OF HOUSTON
Houston, TX
06.1993

Associate in Science (A.S.) - Liberal Arts

GRAYSON COLLEGE
Denison, TX
06.1992

High School Diploma -

BRANDON SENIOR HIGH
Brandon, FL
06.1990

Skills

  • Claims review
  • Document workflow
  • Dispute tracking

Timeline

Sr. Account Specialist Reinstatement and Recoveries

Santander Consumer USA
06 2022 - 05 2025

Account Specialist II

J.P. Morgan Chase Finance
08 2016 - 09 2019

Claims Analyst

Bank Of America, N.A.
11 2006 - 08 2010

Political Science -

UNIVERSITY OF HOUSTON

Associate in Science (A.S.) - Liberal Arts

GRAYSON COLLEGE

High School Diploma -

BRANDON SENIOR HIGH

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Chanda Finch