Chanda Flores

• Family share style restaurant so I'm used to multiple large party's at one time along with walkins
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

Mail Ballot

Entered Absentee Ballot Request

• Processed voters Absentee Ballot request applications into the computers data base

Assisted in preparing the vault for absentee voter ballots

• Labeled the trays in the vault with precinct numbers.
• Labeled the blue dividers with precinct numbers and placing them in the proper trays.

Assisted in inventorying the absentee ballots sent in from the vendor

• Made sure all ballots are accounted for according to precinct.
• Made sure all ballots are in numerical order.
• Placed the ballots in trays in the vault according to precinct.

Pulled, Scanned, and mailed out the absentee ballots

• Pulled out the correct ballots for each absentee ballot voter according to precinct and city.
• Added the ballot identification number to the voter by scanning them into the computer data base.

Sorted and scanned returned voted absentee ballots

• Sorted out all the voted ballots according to precinct.
• Removed the signature privacy tab to expose the voters signature on the return envelope.
• Scanned in the voters bar-code on the return envelope in our computers envelope in our computers data base and verified voters signature with the one that we have on the voters registration.
• Placed all scanned and processed voted ballots in batches of 100 in trays in the vault.

Assisted in the auditing of the voted absentee ballots

• Made sure all voted absentee ballots are in order and accounted for.

Assisted with the assembling of the absentee ballot boxes for the counting board.

• Placed the proper labels on the custody log that the counting board follows.
• Sealed up the voted absentee ballots in it along with the custody log on the front of the box and placed the box in the vault till the counting board come in.

Prepared the counting board room

• Placed the tables according to seating.
• Placed proper materials on tables (pens, scissors, note paper, glue, white trays, etc).
• Made name tags for each member of the counting board.

Assisted with the counting board

• Rejected any return envelopes in which the signature didn't match.
• Removed the voted absentee ballot from the return envelope.
• Made sure none of the absentee ballots are torn, ripped, or soiled. If any was it was sent to the duplicating team to be duplicated.
• Made sure all absentee ballots are accounted for according to the custody log.
• Put all absentee ballots in the right folders and placed back in absentee ballot box.
• Sealed the absentee ballot box and sent it to the auditing team to be audited.

Assisted with the duplicating team

• Any voted absentee ballot that is stained or torn it gets sent to the duplicating team.
• The damaged absentee ballot gets pulled and I go to the vault and pull a new ballot according to precinct and city as the damaged ballot.
• Another person and I marks the same vote on the new ballot that is on the damaged ballot and send it back to the proper ballot box in which it came from.

Assisted with auditing of the absentee ballot boxes

• Opened the sealed absentee ballot boxes from the counting board.
• Pulled out the folders from the absentee ballot boxes and took out all the voted ballots and make sure there is the same amount of absentee ballots in the folders that are indicated on the custody log and folder.
• Placed all voted absentee ballots back in the proper folders and placed the folders back in the ballot box , sealed it and sent the box to tabulation.

Assisted in processing electronic ballots from citizens overseas and military voters

• Scanned voter registration bar-code and ballot into the computers data base.
• Placed the ballot and voters envelope in a tray in the vault.

Assisted with Ex-felon letters

• Entered the seasonal address on the ex-felons registration so a letter can be processed
• Once my supervisor prints out the letters, I scanned the letter into the voters registration
• Assembled the hard copy letter with a brochure (so the ex-felon can go through the proper steps in restoring there voting rights) in an envelope and placed it in the mail.

Data entry

• Processed voter registration applications
• Any errors with the voters application i generated proper notice so the voter can be sent a letter and fix the problem.
• Processed change of address on voter registrations

Answered phone calls

• Answered phone calls regarding voters questions and concerns

City Clerks

• Assembled absentee ballot boxes for city clerk offices
• Called City Clerks offices to see if they have received any ballots in the ballot boxes.

• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Maintained accurate and current order and shipment forms, inventory documentation and customer records.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
• Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
• Counted and stocked merchandise as specified by inventory control log.
• Effectively communicated with all levels of staff and management.
• Recorded unit quantities and handled or moved materials with floor jack equipment.
• Cleaned and maintained warehouse in compliance with Osha safety standards.
• Ensured damaged products were identified and removed when received.
• Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.

Mail Ballot

Assisted in preparing the vault for absentee voter ballots

• Labeled trays in the vault with precinct numbers.
• Labeled blue dividers with precinct numbers and placed the in proper trays in the vault.

Assisted inventorying the absentee ballots sent in from the vendor

• Made sure all ballots are accounted for according to precinct.
• Made sure all ballots are in numerical order.
• Placed the ballots in trays in the vault according to precinct.

Pulled, Scanned, and Mailed out the absentee ballots

• Pulled out the correct ballot for each absentee voter according to precinct.
• Added the ballot identification number to the voter by scanning them into the computer data base.
• Stuffed return envelope.
• Put the ballot and the return envelope in a mailing envelope.
• Applied postage and placed in mail.

Sorted and scanned returned voted absentee ballots

• Sorted out all the voted ballots according to precinct.
• Removed the signature privacy tab on return envelope to expose the voters signature.
• Scanned in the voters bar code on the return envelope in our computers data base.
• Verified voters signature on the voters return envelope with the signature that is on the voters registration to make sure it matches.

Assisted in the auditing of the absentee ballots

• Made sure all ballots are in order and accounted for.

Assisted with the assembling of the ballot boxes for the counting board.

• Placed the proper labels on the custody log that the counting board follows.
• Sealed up the ballot boxes with the voted ballots with the voted ballots in it along with the box and place it in the vault till the counting board comes in.

Prepared the counting board room

• Placed the tables according to seating.
• Placed proper materials on the tables such as pens, scissors, note paper, glue, trays, etc....

Assisted with the duplicating team

• Any voted ballot that has a stain or rip gets sent to the duplicating team.
• The damaged ballot gets pulled and i go into the vault and pull another ballot with the same precinct and city and bring it back to the table.
• Another person and I marks the same vote on the new ballot that is on the damage ballot and send it back to the proper table in which it came from.

Data Entry

• Processed voter registration applications
• Any errors with the voters application I generated proper notice so the voter can fix the problem.
• Processed change of address on voters registration.

Answered phone calls

• Answered phone calls from voters regarding there questions and concerns.

• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upwell goals.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Assisted kitchen staff with food counts by determining number of items required for complete service.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Designed custom private function and banquet packages to accommodate groups of up to 20, including business dinners, sales presentations, club meetings, weddings and charity events.
• Calculated charges, issued table checks and collected payments from customers.
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Carried 3 plates at one time without dropping or spilling, decreasing overall customer wait time.
• Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 1 to 20.
• Checked order accuracy and food quality before delivering to customers.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
• Served average of 100 patrons daily at steak house restaurant with consistent recommendations for exceptional service.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
• Handled end-of-day financial audits and closing paperwork, counting and verifying up to $500 worth in cash and card sales.
• Served average of 100 patrons daily at country cooking restaurant with consistent recommendations for exceptional service.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Inspected restrooms for cleanliness and availability of supplies 8 times per shift.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared salads and appetizers to back up kitchen staff.
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
• Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 15%.
• Served over 8 tables at once while supervising staff of 4 servers.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Calculated charges, issued table checks and collected payments from customers.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Checked menus to verify current selection availability and cleanliness.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Sprayed all racked items with hot water to loosen and remove food residue.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Checked order accuracy and food quality before delivering to customers.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.