Chanda Hall
Santa Rosa,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wine Club
Williamson Wines
Healdsburg, CA
06.2023 - Current
- Maintain accurate records of member information in a database system.
- Coordinate events such as wine tastings, dinners, and educational seminars.
- Process membership applications, renewals, and cancellations promptly and accurately.
- Manage the ordering process for all wines purchased by the wine club's members.
- Provide customer service support to answer questions from current and prospective members regarding membership benefits, services, policies.
- Assess customer feedback received via surveys or other means in order to improve products and services offered by the wine club.
- Monitor customer feedback and responded promptly to inquiries regarding membership benefits, services, and offerings.
Wine Club/DTC Manager
Robledo Family Winery
Sonoma, CA
03.2023 - 05.2023
- Worked closely with members to determine appropriate marketing offerings and strategies for business needs.
- Supervised creation of marketing materials and collateral.
- Coordinated marketing events for showcasing product and service offerings in tasting room and online.
- Projected wine club shipments and offerings
- Worked with logistics to make sure inventory was where it needed to be.
- Processed wine club batch and worked on attrition by reaching out to members personally about declines, as well a sending follow up emails.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Event Coordinator
Chateau St. Jean Winery
Sonoma, CA
06.2022 - 03.2023
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Led site visits and meetings prior to event to go over checklists and delegate assignments to staff.
- Organized with internal teams to ensure timely delivery of products and services for events.
- Developed diagrams and floor plans with event setup requirements.
- Tracked payments, balances and registrations for various events.
- Produced contracts and invoices for events and monitored fee collection.
- Designed contracts, collected fees and booked venues for events.
- Conferred with customers to gather event requirements and explore opportunities.
- Attended and participated in industry events.
- Scheduled all wedding walk throughs and was available day of for any needed support.
- Responsible for $50,000 in wedding revenue in 2022-23
- Communicated all needs to Senior Events Manager
- Responsible for all set up and break down of all private and signature events at sister properties and home venue.
Wine Club Ambassador
Chateau St Jean Winery
Sonoma, CA
06.2018 - 06.2022
- Supervised the tracking and accurate/ timely processing and incentive reward of wine club sign ups.
- Troubleshoot customer service issues that requires additional attention
- Helped host and provide input and support of key annual retention events and wine club tastings.
- Developed relationships with customers to enable seamless customer service regarding their purchases and experiences.
- Managed and monitor shipping activities including returns and claims for offsite wine club orders.
- Managed and increased service level to existing customer and wine club members.
- Maintained staff trainings on wine club key topics
- Drive on-going staff training on the wine club key topics.
- Processed changes of account information, customer purchase entry, handling special request and follow up on error transactions.
- Organized Wine Club annual event calendar and helping planning and execution of wine club shipments.
- Projected wine club shipments and offerings
Education
Bachelor of Arts - Art History
Sonoma State University
Rohnert Park, CASkills
- Relationship Building
- Cross-departmental Alignment
- Promotional Events
- Decision Making
- Time Management
- Verbal and Written Communication
- Microsoft Office
- Wine Direct
- RMS
- AMS
- TOCK
- Cellar Pass
- Grape Gears
Certification
- Responsible Beverage Service certified
- Level 2 WSET
- Food Handlers certification
Timeline
Wine Club
Williamson Wines
06.2023 - Current
Wine Club/DTC Manager
Robledo Family Winery
03.2023 - 05.2023
Event Coordinator
Chateau St. Jean Winery
06.2022 - 03.2023
Wine Club Ambassador
Chateau St Jean Winery
06.2018 - 06.2022
Bachelor of Arts - Art History
Sonoma State University
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