Chanda Harris
Fort Lauderdale,FL
Summary
Passionate Telephone Triage with 6-10 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice. Scheduling all Therapies Needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Triage Coordinator
MTI America
02.2022 - Current
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Improved communication between healthcare providers by effectively managing and disseminating critical patient information.
- Monitored patient flow patterns regularly, adjusting triage protocols as needed to respond effectively to unexpected surges in demand for services or available resources during peak periods of activity within healthcare settings.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Enhanced patient care by efficiently coordinating triage efforts and prioritizing cases based on severity.
- Suggested appropriate disposition to acting physicians based on assessment.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Participated actively in meetings with colleagues from diverse professional backgrounds across various departments involved in delivering integrated health services aimed at promoting optimal outcomes for individuals accessing emergency care facilities seeking assistance due to illness or injury incidents occurring outside normal working hours.
- Safeguarded patient confidentiality by adhering strictly to HIPAA guidelines while handling sensitive medical information during triage operations.
- Investigated and resolved issues affecting hospital operations and patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Medical Receptionist
The Vascular Group Of Naples
01.2020 - 01.2022
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Prepared and processed patient referrals and transfer requests.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Processed medical insurance claims and payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Compliance Specialist
1ST CARE SERVICES-DME
03.2016 - 01.2020
- Maintained up-to-date knowledge of applicable laws and regulations.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Maintained strong relationships with regulators, promoting open communication and fostering a culture of transparency.
- Developed and implemented corrective action plans for non-compliance issues.
- Created and maintained compliant work environment.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Kept informed regarding pending industry changes, trends or best practices.
- Assisted with development of compliance objectives and strategies.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through presentations.
- Warned violators of infractions or penalties.
Manager
Berges Law Group
04.2012 - 08.2016
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Improved safety procedures to create safe working conditions for workers.
- Launched quality assurance practices for each phase of development
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Education
Bachelor of Science - Business Administration And Management
Edward Waters College
Jacksonville, FL06.2004
Skills
- Direct Patient Care
- Discharge Planning
- Compassionate Care
- Preventive Healthcare
- Patient Care Assessment
- Healthcare Personnel Supervision
- Community Program Referrals
- Attention to Detail
- Triage
- Sanitation
- Nonviolent Crisis Intervention (NVCI)
- HIPAA Compliance
- Clear Patient Communication
- Microsoft Office
- Training staff
Singing
I have been singing for over 30 years.
Timeline
Triage Coordinator
MTI America
02.2022 - Current
Medical Receptionist
The Vascular Group Of Naples
01.2020 - 01.2022
Compliance Specialist
1ST CARE SERVICES-DME
03.2016 - 01.2020
Manager
Berges Law Group
04.2012 - 08.2016
Bachelor of Science - Business Administration And Management
Edward Waters College
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