Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chanda Henderson

Jonestown,TX

Summary

Accomplished Senior Clinical Case Coordinator with a proven track record at Samaritan Village, Inc, where I enhanced client support through analytical and active listening skills. Specialized in advocacy and state regulatory compliance, achieving a significant improvement in client assessment accuracy and program implementation efficiency. Excelled in fostering personal growth and education through innovative strategies.

Empathetic Case Coordinator with more than 5 years of experience in clinical case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management, and team leadership.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Clinical Case Coordinator

Cases
09.2019 - Current

coordinated services for clients to support the facilitation of skills and resources to contribute to personal growth and ongoing education

  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Provided support/insite to new team members

Counselor Intern

Samaritan Village, Inc
02.2019 - 09.2019
  • Fostered communication and friendship among group members through team-building activities.
  • Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
  • Counseled clients to help understand and overcome personal, social and behavioral problems.
  • Maintained up-to-date clinical documentation via electronic recordkeeping systems.
  • Maintained high level of patient confidentiality to comply with all federal and company regulations.
  • Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Supported individuals dealing with mental health and emotional issues.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Designed safe and supportive environment for clients to discuss issues.

Direct Support Professional Caregiver

Visiting Angels Living Assistance Services
11.2016 - 01.2018
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.

Therapeutic Aide

Private Contracting
08.2015 - 10.2015
  • Monitored progress towards service plan goals.
  • Improved clients' coping with routine life activities such as emotional regulation, scholastic interaction and socialization.
  • Assisted in conducting needs assessments to identify key areas of service needs.


  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

Private Kindergarten Teacher

Xplor
08.2014 - 08.2015
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Reported to parents and administration about student progress.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Applied evidence-based practices for classroom management to enhance learning results.
  • Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Recognized children's physical, emotional and social needs for personalized support.
  • Built positive relationships with students and families for safe, trusted learning support.
  • Monitored and evaluated student progress through regular assessments and observations.
  • Developed and implemented individualized educational plans for special needs children.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
  • Observed and assessed student performance and charted progress.
  • Promoted social and emotional learning by creating social activities and clubs.
  • Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
  • Utilized various assessment strategies to evaluate student performance.
  • Rewarded student success by utilizing praise and positive reinforcement techniques.
  • Monitored use of technology, enhancing student learning and technological skills.
  • Developed and implemented behavior management strategies for creation of ideal learning environment.
  • Kept accurate documents about student progress for school and parent records.
  • Incorporated art, music and physical activity into curriculum for well-rounded education.
  • Inspired students to take ownership of learning and become autonomous thinkers.
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.

Early Childhood Educator

Bright Star Academy
05.2011 - 08.2014
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Communicated with parents and other staff about student progress.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assessed student progress and provided feedback on educational development.
  • Guided students to develop social, emotional and physical skills.
  • Utilized creative teaching strategies to engage students in classroom.
  • Developed and implemented behavior management plans.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Modeled positive behavior and communication skills for students.

Education

Bachelor of Arts - Psychology

Huston-Tillotson University
Austin, TX
05-2002

Skills

  • Advocacy experience
  • Analytical mindset
  • State regulatory compliance
  • Administrative leadership
  • Progress tracking
  • Active listening strengths
  • Skill building
  • Data collection
  • Program implementation
  • Interviewing skills
  • Excellent communication
  • Case documentation
  • Client assessment

Certification

  • First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
  • Certification Motivational Interviewing
  • Certification DBT

Timeline

Senior Clinical Case Coordinator

Cases
09.2019 - Current

Counselor Intern

Samaritan Village, Inc
02.2019 - 09.2019

Direct Support Professional Caregiver

Visiting Angels Living Assistance Services
11.2016 - 01.2018

Therapeutic Aide

Private Contracting
08.2015 - 10.2015

Private Kindergarten Teacher

Xplor
08.2014 - 08.2015

Early Childhood Educator

Bright Star Academy
05.2011 - 08.2014
  • First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
  • Certification Motivational Interviewing
  • Certification DBT

Bachelor of Arts - Psychology

Huston-Tillotson University
Chanda Henderson