Chanda Hott
Urbana,IL
Summary
Detail-oriented candidate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking team leader.
Overview
25
25
years of professional experience
Work History
Assistant Director of Housing Information
University Of Illinois, Urbana-Champaign
07.2017 - Current
- Oversee occupancy management for undergraduate and graduate upper-division residence halls with a population of 9,300.
- Track key occupancy reports and make recommendations for proactive adjustments to policies and procedures.
- Work with diverse populations to address questions, concerns and support successful outcomes.
- Supervise the execution of Housing Contracts and work with contract holders to fulfill contractual obligations per terms.
- Facilitate large scale contractual processes that support student retention and persistence.
- Pursue continuous improvement in communication and processes for the benefit of various stakeholders.
- Actively supervise four full-time staff members and indirectly supervise 8 - 10 paraprofessional staff members.
- Train and mentor employees to provide excellent assistance/support to various stakeholders.
- Collaborate with various university partners - Undergraduate Admissions, Division of Disability Resources & Educational Services, University Counsel, Division of Intercollegiate Athletes, Grainger College of Engineering, etc.
- Serve on the Occupancy Management Team, University Housing Inclusion Committee, All Housing Meeting Committee, StarRez Cross Functioning Billing Committee and Policy Review and Maintenance Team.
- Managed and executive significant changes in policies, processes and practices to navigate the ever-changing circumstances of COVID.
Recruiting Specialist
Hy-Vee - Corporate Office
01.2016 - 06.2017
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
Human Resources Manager
Hy-Vee Grocery Store
03.2011 - 02.2016
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Director of Housing & Residential Education
Purdue University - Calumet
03.2007 - 04.2011
- Administered office staff training program to improve daily management of housing office.
- Maintained housing office systems and focused on web-based housing occupancy management system.
- Administered room occupancy verification processes following move-ins and move-outs.
- Kept accurate records of charges on students' accounts and tracked room charges, meal charges and damage charges.
- Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
Director of Student Housing
American Campus Communities
06.2006 - 03.2007
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
Residence Life Coordinator
University Of Akron
07.2002 - 06.2006
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Responded to student inquiries and concerns, offering support and guidance.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Promoted culture of respect and understanding among students.
Assistant Complex Director
University Of Kansas
07.2000 - 07.2002
Interim Director of Wellness
Buena Vista University
07.1999 - 07.2000
Interim Director of Student Activities
Buena Vista University
07.1998 - 06.1999
Education
Bachelor of Arts - Marketing
Buena Vista University
Storm Lake, IAMaster of Science - Higher Education Administration
University of Kansas
Lawrence, KSSkills
- Strategic Planning
- Stakeholder Engagement
- Contract Management
- Customer Service Process Improvement
- Employee Performance Reviews
- Team Operations
- Project Management
- Report Generation
- Effective Customer Service
- Continuous Improvement Process
- Managing Operations and Efficiency
Timeline
Assistant Director of Housing Information
University Of Illinois, Urbana-Champaign
07.2017 - Current
Recruiting Specialist
Hy-Vee - Corporate Office
01.2016 - 06.2017
Human Resources Manager
Hy-Vee Grocery Store
03.2011 - 02.2016
Director of Housing & Residential Education
Purdue University - Calumet
03.2007 - 04.2011
Director of Student Housing
American Campus Communities
06.2006 - 03.2007
Residence Life Coordinator
University Of Akron
07.2002 - 06.2006
Assistant Complex Director
University Of Kansas
07.2000 - 07.2002
Interim Director of Wellness
Buena Vista University
07.1999 - 07.2000
Interim Director of Student Activities
Buena Vista University
07.1998 - 06.1999
Bachelor of Arts - Marketing
Buena Vista University
Master of Science - Higher Education Administration
University of Kansas
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