Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chanda Hunter

Summary

Dynamic Case Manager with a proven track record at Mirror Reflections, adept at problem-solving and care coordination. Successfully developed comprehensive case plans, enhancing client satisfaction and outcomes. Skilled in documentation and reporting, I foster collaboration among multidisciplinary teams to ensure effective service delivery and empower clients to achieve their goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager

Humankind of Wichita
03.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Case Manager

Mirror Reflections
10.2022 - 03.2025
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Reduced client wait times for service access by optimizing internal referral processes.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Customer Service Manager

Walmart
11.2015 - 10.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

Bachelor of Science - Addiction Counseling

Washburn University of Topeka
Topeka, KS
07-2026

Counselor

Cowley Community College
Wichita, KS
05-2013

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Email and telephone etiquette
  • Care coordination
  • Case planning
  • Community resources
  • Critical thinking
  • Community outreach
  • Treatment Planning
  • MS office

Certification

  • Licensed PCCM - 2023
  • Certified CPR

Timeline

Case Manager

Humankind of Wichita
03.2025 - Current

Case Manager

Mirror Reflections
10.2022 - 03.2025

Customer Service Manager

Walmart
11.2015 - 10.2022

Bachelor of Science - Addiction Counseling

Washburn University of Topeka

Counselor

Cowley Community College

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