Chanda Manikhouth
Golden Valley,MN
Summary
Dynamic and results-oriented professional with extensive experience at Maple Grove Hospital, adept in medical terminology and patient confidentiality. Excelled in enhancing patient satisfaction and streamlining registration processes, demonstrating exceptional problem-solving abilities and interpersonal skills. Proven track record in improving efficiency and maintaining high data integrity, contributing to superior healthcare management.
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Overview
26
26
years of professional experience
Work History
Patient Registration Specialist
Maple Grove Hospital
02.2011 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Reduced registration errors through meticulous data entry and attention to detail.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Health Unit Coordinator
North Memorial Medical Center
02.1999 - 02.2011
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
Education
No Degree - Electrical, Electronics And Communications Engineering
Hennepin Technical College
Minneapolis, MN08-2017
High School Diploma -
Cooper High School
Robbinsdale, MN06-1989
Skills
- Medical terminology proficiency
- Patient confidentiality
- Data entry proficiency
- Strong interpersonal skills
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- HIPAA Compliance
- Patient Scheduling
- Patient Registration
- Team building
- Medical Terminology
- Healthcare management
- Computer Literacy
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Health Information Systems
- Data Integrity
Languages
LAOTIAN
Timeline
Patient Registration Specialist
Maple Grove Hospital
02.2011 - Current
Health Unit Coordinator
North Memorial Medical Center
02.1999 - 02.2011
No Degree - Electrical, Electronics And Communications Engineering
Hennepin Technical College
High School Diploma -
Cooper High School
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