Chanda McCrary
10018 Vasso Vw Apt 3,Texas
Summary
Dynamic and detail-oriented professional with a proven track record at HEB Grocery Store, excelling in client support and effective communication. Enhanced customer satisfaction through exceptional service and upselling strategies, contributing to team sales goals. Adept at multitasking and resolving concerns, fostering a welcoming atmosphere for all clients.
Overview
12
12
years of professional experience
Work History
Heb Blooms Perishabls Rep
HEB Grocery Store
12018 Perrin Beitel
04.2022 - Current
- Assisted customers by addressing product inquiries and resolving concerns efficiently.
- Improved customer satisfaction by delivering fast and courteous service during every interaction.
- Provided accurate information to clients to facilitate informed purchasing decisions.
- Enhanced company reputation with excellent rapport-building and communication skills.
- Delivered personalized support to meet unique client needs and expectations.
- Maintained knowledge of products and services to effectively address customer concerns.
- Assisted team in achieving sales goals by delivering exceptional service and upselling opportunities.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Contributed to team sales goals by upselling products and services to customers.
Heb Cashier
HEB Grocery Store
12018 Perrin Beitel
04.2022 - Current
- Processed customer purchases efficiently, ensuring accurate transactions and quick service.
- Improved store cleanliness by maintaining organized checkout areas during shifts.
- Assisted customers with product inquiries to enhance shopping experiences.
- Reduced wait times by quickly scanning items and managing payment processing.
- Delivered excellent customer service by addressing concerns and resolving issues promptly.
- Operated cash registers for handling payments and providing correct change.
- Enhanced customer satisfaction with friendly and professional interactions during transactions.
- Enhanced team efficiency by assisting colleagues during high-traffic periods.
- Prepared receipts and ensured proper bagging of items for convenience.
- Resolved pricing discrepancies by coordinating with supervisors to meet customer needs.
- Delivered fast and courteous service to build positive relationships with shoppers.
- Processed payments through various methods, including cash, credit cards, and mobile systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Hairstylist
Great Clips
6251 Woodlake Pkwy Ste 101
04.2014 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Hairstylist
Virtue Salon & Spa
606 Embasy Oaks #105
09.2013 - 06.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Distributed business cards outside of salon to generate new business.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Increased client base with innovative hairstyling techniques and trends.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Built rapport with clients to understand their style preferences and hair care routines.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
Education
Cosmetology Liscense - Cosmetology
San Antonio Beauty College
San Antonio, TX06-2001
High School Diploma -
George Gervin Academy
San Antonio, TX05-1997
Skills
- Client Support
- Effective Communication
- Effective Problem Resolution
- Client Engagement
- Order Fulfillment
- Proficient Task Prioritization
- Detail-Oriented Approach
- Effective Multitasking
- Active Listening
- Effective Upselling Strategies
- Transaction Management
- Brand Advocacy
- Customer Retention Strategies
- Collaborative Teamwork
- Strong Verbal Communication
Timeline
Heb Blooms Perishabls Rep
HEB Grocery Store
04.2022 - Current
Heb Cashier
HEB Grocery Store
04.2022 - Current
Hairstylist
Great Clips
04.2014 - Current
Hairstylist
Virtue Salon & Spa
09.2013 - 06.2018
Cosmetology Liscense - Cosmetology
San Antonio Beauty College
High School Diploma -
George Gervin Academy