Chanda McMullen
Entry-Level Human Resources, Customer Service, Admin Assistant
Indianapolis,IN
Summary
Results-driven, accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for the workplace.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Two Mutants LLC
Indianapolis, IN
10.2013 - Current
- Compose inter-office correspondence and
provide product and service information to
customers. - Offer technical support and troubleshoot issues to
enhance office productivity. - Answer multi-line phone system, routing calls,
delivering messages to staff and greeting visitors. - Receive and sort incoming mail and packages
to record, dispatch, or distribute to correct recipient.
Record incoming shipments for corporate records. - Schedule office meetings and client appointments
for staff teams. - Assist in development and implementation of new
administrative procedures. - Process customer orders accurately and within
agreed timeframes to meet service standards.
Shift Manager
Wendy’s
Greenwood , IN
10.2013 - 02.2018
- Supervised, motivated, evaluated, and coached employees; facilitated effective training programs.
- Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.
- Maintained inventory control of all products and enforced all proper food sanitation procedures.
- Prepared weekly reports on sales, profits, etc.
- Accurately handling cash transactions and daily reporting to Manager.
Independent Contractor Rep
Schneider National Carriers, Inc
Indianapolis, IN
05.2007 - 06.2009
- Took appropriate action to ensure DOT regulations, company policies and contractual obligations between contractor and the company, trained in conflict resolution, fast paced, high stress, environment, managed inbound/outbound calls, heavy phone usage.
- Used all available resources to assist drivers.
- Managed time efficiently in order to complete all
tasks within deadlines. - Excellent communication skills, both verbal and
written. - Acted as team leader in group projects, delegating
tasks and providing feedback.
Trip/Fuel Entry Clerk
Vitran Express, Inc
07.2005 - 03.2007
- Monitored fuel usage against miles per gallon the tractors were utilizing, 1000+ tractors.
- Daily/quarterly reporting.
- Data entry.
- Customer service.
Administrative Assistant
Institutional Products, Inc
Indianapolis, IN
12.1999 - 06.2005
- Created and maintained work orders.
- Telephone reception – light to moderate phone usage.
- Maintained OSHA MSDS sheets.
- Pre-invoicing and processed payables/and managed receivables.
- Create and maintain files on all vendors.
- Responsible for inbound/outbound mail, overnight/express shipping.
Education
High School diploma -
Arlington HIgh School
Undergraduate - Human Resources Management
Indiana Tech
Ft Wayne, IN 01.2021 - 10.2021
Skills
Microsoft Windows, QualcommFlexibility and AdaptabilityQuick learnerGoal oriented: results achiever, Meeting deadlines
Accurate money handling
Inventory controls
Training and mentoring
Schedule Management
Team Building
Business administration
Good Telephone Etiquette
Written Communication
Ability to learn proprietary software
Timeline
Undergraduate - Human Resources Management
Indiana Tech
01.2021 - 10.2021
Administrative Assistant
Two Mutants LLC
10.2013 - Current
Shift Manager
Wendy’s
10.2013 - 02.2018
Independent Contractor Rep
Schneider National Carriers, Inc
05.2007 - 06.2009
Trip/Fuel Entry Clerk
Vitran Express, Inc
07.2005 - 03.2007
Administrative Assistant
Institutional Products, Inc
12.1999 - 06.2005
High School diploma -
Arlington HIgh School