Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chanda Morris

Gig Harbor,WA

Summary

Results-driven technical product manager with experience managing successful product sustainment and development while ensuring compliance with federal regulations. Strong strategic vision, Agile proficiency, and cross-functional collaboration skills. Expert in data-driven decision-making and on-time product delivery. Committed to innovation, enhancing user experiences, and contributing to business and team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Product Manager

Sound Credit Union
03.2024 - Current
  • Application Management
  • Oversee teller and contact center applications to maintain functionality and compliance.
  • Devised test plans to validate the accuracy of IT projects.
  • Product Management
  • Define product vision, align business strategy and member needs, develop user stories, and maintain backlogs to support development and releases.
  • Ensured timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
  • Identified and implemented cost-saving measures in IT projects.
  • Vendor Relationship Management
  • Manage vendor relationships, negotiate contracts, and evaluate capabilities for compliance and credit union goals.
  • Stakeholder Collaboration
  • Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
  • Communicated project updates to stakeholders at all levels.
  • Analytical Expertise
  • Identify business and customer needs, formulate solutions, and drive data-driven decision-making. Deliver tough messages and facilitate constructive conversations when needed.
  • Executive-Level Communication
  • Deliver impactful presentations and collect feedback from leadership teams and stakeholders.
  • Leadership
  • Lead complex projects involving multiple company-wide stakeholders, resolve challenges, and ensure successful outcomes. Manage teams, leveraging experience as a Certified Scrum Product Owner and Certified Scrum Master to foster collaboration and drive results.
  • Member of the 2025 Leadership Development Program
  • Self-Direction and Initiative
  • Proactively identify business opportunities and influence outcomes with minimal supervision, saving the credit union money.
  • Agile Transformation
  • Successfully transitioned IT and Mobile teams into Agile methodologies, boosting efficiency and alignment with credit union goals.

Product Owner

Alaska Airlines
07.2021 - 03.2024
  • Product Development & Lifecycle Management
  • Defined and communicated roadmaps, ensuring alignment with company objectives and team capacity.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Oversaw dependencies and collaborated across teams to optimize resource allocation.
  • Product Strategy & Research
  • Conducted business process analysis to inform product decisions and authored user stories with acceptance criteria.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Created technical documentation for airport applications and database fee structures.
  • Collaboration & Stakeholder Leadership
  • Engaged with business partners and cross-functional teams to align priorities and solutions.
  • Fostered a collaborative team culture, working closely with offshore teams.
  • Led Agile ceremonies, including sprint planning, refinement, and retrospectives.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Product Launch & Quality Assurance
  • Validated business requirements, supported QA with test plans, and led UAT execution.
  • Coordinated with development teams and release managers to ensure smooth deployments.
  • Data Analysis & Decision Support
  • Defined KPIs and successful metrics to evaluate product impact and guide investments.
  • Managed deliverables, tracked dependencies, and adapted plans to shifting priorities.

Revenue Accounting

Alaska Airlines
02.2020 - 07.2021
  • Evaluate data and information to ensure precise entry, exact calculations, and error-free billing processes.
  • Execute comprehensive inward billing audits and investigations, ensuring the accuracy and reliability of supplied information.
  • Manage relationships with airline partners, ensure open communication lines, and promote a positive rapport for successful collaboration.
  • Reviewed accounts and resolved coding areas

Reservations Agent

Alaska Airlines
09.2017 - 02.2020
  • Deliver superior customer service by actively engaging with guests, employing active listening, and leveraging strong interpersonal skills to meet their requirements effectively.
  • Ability to manage multiple tasks simultaneously, from booking travel to addressing inquiries, while maintaining high accuracy and professionalism, including adhering to safety procedures and guidelines.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.

Education

Associate of Arts - Business and Applied Technologies

Everett Community College
Everett, WA
06.2022

Skills

  • Product Development and Management
  • Product Roadmap
  • Product Strategy
  • User Experience
  • Jira
  • Confluence
  • Azure DevOps
  • Microsoft Suite
  • SQL
  • Business process improvement
  • Release management
  • API integration management
  • Vendor selection
  • Team leadership
  • Agile methodologies

Certification

  • Certified Scrum Product Owner (CSPO)
  • Certified Scrum Master (CSM)
  • Microsoft Office Specialist—Associate

Timeline

Technical Product Manager

Sound Credit Union
03.2024 - Current

Product Owner

Alaska Airlines
07.2021 - 03.2024

Revenue Accounting

Alaska Airlines
02.2020 - 07.2021

Reservations Agent

Alaska Airlines
09.2017 - 02.2020

Associate of Arts - Business and Applied Technologies

Everett Community College

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Chanda Morris