Chanda Platt
Irvine
Summary
Results-producing Revenue Cycle Representative. Outstanding reputation for being the "go to" personnel for efficient and emphatic treatment of clients to achieve brand loyalty quality encounters.
Seasoned Financial Counselor with substantial experience in providing financial advice and solutions to clients. Known for strong communication skills, ability to analyze complex financial data, and develop comprehensive financial plans. Consistently demonstrated effectiveness in reducing debt, improving savings, and achieving client's financial goals. With solid problem-solving skills, continue to make significant impact in driving fiscal optimization for diverse clientele.
Overview
24
24
years of professional experience
Work History
Certified Patient Financial Counselor
Discovery Behavioral Health
Irvine
11.2021 - Current
- Collaborated with clinical and administrative staff to meet patient needs.
- Counselled patients on potential financial liabilities and payment requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Analyzed patient account data and determined payment plans based on individual needs.
- Reported liabilities and risk management concerns to supervisor for review.
- Counseled patients on financial obligations associated with their medical care.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Financial Counselor/Insurance Verifier
Acadia Healthcare
Newport Beach
01.2020 - 11.2021
- Behavioral health benefits verifications.
- Creating client liability contracts for pre collection and payment plan agreements.
- Maintaining A/R monthly collections spreadsheet.
- Follow-up collections and processing of monthly payment plan agreements.
- Account adjustment referral packets to CFO post EOB reviews and contract financial completions.
- General reception duties.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Managed multiple cases simultaneously while ensuring all deadlines were met according to established policies.
- Provided ethical, objective and holistic financial planning advice to clients. ACH and electronic deposits
- Patient access data.
Patient Financial Counselor Oncology IP/OP
Northside Hospital
Atlanta
07.2013 - 12.2019
- Created CPT or procedural price estimates for collections.
- Charity screening review per FPGL criteria.
- Provided requested UB04's and Itemized statements.
- Credit/ Cash handling daily closeout.
- Provide working knowledge, troubleshooting, supervisory aid and training to Patient Services Representatives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Financial Counselor & Govt/Commercial Biller
Tenet/ Conifer Healthcare
01.2012 - 07.2013
- Completed Medicaid applications.
- SSD referrals based on patient prognosis.
- Collections and customer service.
- Charity Accounts management.
- Weekly progress reports patient meeting updates.
- Credit/Cash handling.
- Commercial and Govt Billing.
- Electronic submissions and paper claims.
- Recommended resources such as local non-profit organizations or government assistance programs where applicable.
- Analyzed clients' insurance needs to recommend suitable life, health, and long-term care insurance products.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
OP Claims/ Billing Rep/ Financial Counseling
On Assignment Staffing
San Diego
01.2010 - 12.2011
- Third party Claims billing and follow-up, customer service.
- ICD-9 Coding review.
- Financial Counseling.
- Bill preparation and electronic submissions, paper claims and rebills.
- Ensured accuracy of all financial transactions by verifying information against source documents. Out patient surgery access representative. Collections and customer service. Claim billing.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Financial Counselor ER
Emory-Dekalb Medical Center
Lithonia
01.2007 - 05.2010
- Interviewed patients for financial standing to assist in determining what charity assistance programs may be available to them.
- Posted payments and set agreements on account balances.
- Collected on bad-debt A/R for settlement via calls & correspondence.
- Patient referrals to community service resources per treatment acuity assessment.
- Payor portal Insurance Verification.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Remote Collections Portfolio Representative
Marcap Vendor Finance Corporation
Poway
06.2004 - 12.2006
- Efficient customer service portfolio of 1600 accounts.
- Collected A/R via Western Union Pay-By-Phone/EFT Check processing and assisted clients in setting-up payment plans.
- Provided fiscal solutions for aging accounts.
- Remarketed repossessed equipment to recoup balances.
- Prepared settlement financial offers to retain products.
- Customer service, inbound & outbound collection calling, and expedited attorney demand letters.
- Supervised general clerical staff and intern projects.
- Fully remote home office based.
- Performed administrative tasks such as filing documents and updating records.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Patient Access Representative
Children's Healthcare of Atlanta
Atlanta
01.2002 - 04.2004
- Interviewed numerous patients/families on a daily basis to obtain demographic, insurance, billing and medical information for data entry.
- Verified and obtained referrals and pre authorizations if needed.
- Daily A/R collection of Copay/Deductibles and Coinsurance and day-end reconciliation of collected funds.
- Consistent acknowledgements for exceptional accomplishments and quality in the personable display of empathy and professionalism in obtaining pertinent private information.
- Pre-registered IP/OP, surgery and scheduled radiology accounts.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Actively participated in team meetings and training sessions.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Collector
Tenet Healthcare Corporation/CBO
San Diego
01.2001 - 12.2002
- Transferred to Atlanta Georgia Central Billing Office/CBO as a Commercial Claim Collector.
- Small balance Patient Collection Portfolio desk and High End Commercial Balances Portfolio of under $100,000 as assigned via a 3-6 month rotation.
- Inbound & outbound collection calls to Insurance Companies/ Attorneys and patients for account collections.
- Claim Corrections, proper coding and accurate reimbursement.
- Maintained the Bankruptcy filing spreadsheets for Federal Government compliance in collection activities.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.Third party attorney collections. Indian Health Plan private pay agreements for collections.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Education
Certificate of Completion - Medical Receptionist
Maric College of Medical Careers
San Diego, CA11-1989
Some College (No Degree) - Health Administration
Georgia State University
Atlanta, GASkills
- MS Word
- Excel
- Outlook
- Access
- Internet Explorer
- AS400
- Medical Manager
- Cerner
- Medhost
- Salesforce
- Star
- Insurance verification
- Charity screening
- Customer service
- Data entry
- A/R management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Relationships and rapport
- Financial advice
- Client relationship
- Effective customer communication
- Patient counseling
- Telephone etiquette
- Insurance planning
- Portfolio management
- Financial literacy
- Payment negotiation
- Financial counseling
- Fiscal oversight
- Electronic health record expertise
- HIPAA compliance
- Medical terminology proficiency
- EHR software navigation
- Healthcare billing
- CPT coding
- Teamwork and collaboration
- Task prioritization
- Medical office administration
- Medical Software Familiarity
- Protected health information
- Hospital inpatient and outpatient records
- Detail-oriented
Timeline
Certified Patient Financial Counselor
Discovery Behavioral Health
11.2021 - Current
Financial Counselor/Insurance Verifier
Acadia Healthcare
01.2020 - 11.2021
Patient Financial Counselor Oncology IP/OP
Northside Hospital
07.2013 - 12.2019
Financial Counselor & Govt/Commercial Biller
Tenet/ Conifer Healthcare
01.2012 - 07.2013
OP Claims/ Billing Rep/ Financial Counseling
On Assignment Staffing
01.2010 - 12.2011
Financial Counselor ER
Emory-Dekalb Medical Center
01.2007 - 05.2010
Remote Collections Portfolio Representative
Marcap Vendor Finance Corporation
06.2004 - 12.2006
Patient Access Representative
Children's Healthcare of Atlanta
01.2002 - 04.2004
Collector
Tenet Healthcare Corporation/CBO
01.2001 - 12.2002
Certificate of Completion - Medical Receptionist
Maric College of Medical Careers
Some College (No Degree) - Health Administration
Georgia State University
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