Chanda Rials
Tacoma,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Caregiver
Kenneth Battie
04.2023 - Current
- Assist clients with activities of daily living, promoting independence and quality of life.
- Clean house, run errands, manage laundry, and complete weekly grocery shopping.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Engage in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhance patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provide safe mobility support to help clients move around personal and public spaces.
- Administer medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintain clean personal areas and prepare healthy meals to support client nutritional needs.
- Prioritize patient dignity, privacy, and autonomy during all aspects of care provision.
DSR1 - Non-Call Work Team
World Vision Inc.
10.2016 - 02.2022
- Reviewed scanned mail items to determine course of action
- Analyzed donor accounts for accuracy, making updates as needed
- Processed donations, created requests for adjustments and refunds,and explained policies and procedures in a clear and concise manor
- Maintained confidentiality concerning all donor and sponsored child information per privacy guidelines
- Responded to questions, complaints and requests in a timely manner via phone, mail and email
- Escalated items to appropriate team for further research and resolution
- During busy season assisted call center to maintain service levels
- Assisted various departments with specialized projects, testing and analyzing new or revised programs and procedures.
Customer Care Associate
Xerox Inc.
04.2015 - 03.2016
- Answered inbound calls using an automated phone system
- Resolved account issues and provided technical support
- Accurately and clearly explained policies, procedures and product information
- Ensured the confidentiality of all customer account information.
Lead Teacher
Kindercare Learning Center
10.2007 - 11.2013
- As a Lead Teacher I maintained class structure, creating schedules to implement school curriculum
- Trained and supervised new hires
- Worked daily with parents/guardians regarding student behavior in class, accomplishments and learning skills
- Supervised children during indoor and outdoor activities to ensure safety.
Reception/Vice President Assistant
CoMT/MTCI
01.2007 - 07.2007
- Performed front desk duties such as: Answering phones, checking voicemails and taking accurate messages for staff as well as assisting walk ins
- Scheduled and checked in students for training classes
- Prepared for training classes by putting together materials for instructors and set up of class room
- Provided testing results and created certification cards according to the training received (professional/layman first aid, IV therapy etc) Worked with American Heart Association programs and products and followed policies
- Created and maintained database of all AHA material for proper inventory using Microsoft programs
- Assisted with product ordering
- Filled IV Therapy orders for Nurses and training materials for Instructors (AED machines, CPR and First Aide items etc.) Performed other duties as assigned.
Education
Associate of Applied Science - Human Services
Tacoma Community College
Tacoma, WA06.2026
Certificate of completion - ICD 9 Billing and Coding -
Astor Technology Institute
Tacoma, WA06.2005
GED - General -
Bates Technical College
Tacoma, WA11.2004
Skills
- Time Management
- Problem-Solving
- Multitasking and Organization
- Strong Ethics
- Verbal and written communication skills
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
Areasofspecialty
- Self-management
- Excellent customer service skills
- Strong attention to detail
- Work well independently and as a team
- Adaptability
- Proficient computer and software skills
- Excellent interpersonal skills
Timeline
Caregiver
Kenneth Battie
04.2023 - Current
DSR1 - Non-Call Work Team
World Vision Inc.
10.2016 - 02.2022
Customer Care Associate
Xerox Inc.
04.2015 - 03.2016
Lead Teacher
Kindercare Learning Center
10.2007 - 11.2013
Reception/Vice President Assistant
CoMT/MTCI
01.2007 - 07.2007
Associate of Applied Science - Human Services
Tacoma Community College
Certificate of completion - ICD 9 Billing and Coding -
Astor Technology Institute
GED - General -
Bates Technical College
Similar Profiles
Lauren McNuttLauren McNutt
Dental Office Manager at Kenneth M. Sofranko DentistryDental Office Manager at Kenneth M. Sofranko Dentistry
MILTON NaulaMILTON Naula
CAD/Revit Production Capitan at Kenneth Park ArchitectsCAD/Revit Production Capitan at Kenneth Park Architects
Jarrett BrittainJarrett Brittain
Small Business Co - Owner/ Constuction Worker at Kenneth D. Cramblitt & Sons LLCSmall Business Co - Owner/ Constuction Worker at Kenneth D. Cramblitt & Sons LLC
Keyri De HaroKeyri De Haro
Administrative Assistant at Elite Fencing and LandscapingAdministrative Assistant at Elite Fencing and Landscaping
Leina MillsLeina Mills
Bartender at Lucky Silver TavernBartender at Lucky Silver Tavern