Chanda Sok
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
General Manager
Einstein Bros Bagels
San Diego, CA
02.2024 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training and schedules.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Food Service Worker
White Sands La Jolla
La Jolla, CA
04.2024 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
CNS Lead 1
Del Mar Union School District
Del Mar, CA
11.2023 - 05.2024
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Tracked meal purchases and accepted payments at cash register.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Ensuring student grabbed all the necessary requirements for a reimbursable meal.
Cook
Bella Vista Health Center
Lemon Grove, CA
09.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Adjusted recipes based on ingredient availability or customer request.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Responsible for setting up breakfast/lunch trayline
- Serve on trayline for breakfast service
Food Service Worker 2
Palomar Health Poway Campus
San Diego, CA
05.2023 - 10.2023
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Processed customer payments and balanced cash drawers.
Training General Manager
Einstein Bagels Bros
San Diego, CA
02.2015 - 07.2023
- Writing an effective schedule for employees and shift leads to meet store needs and labor target.
- Counting and analyzing both weekly inventory and quarterly inventory in order to properly control food cost and shrink.
- Ordering and receiving from multiple vendors like Sygma, Coke, Aramark and Valo.
- Trained new employees and MITs on company's standard of operations and making sure they understand the importance of standards and expectations.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored daily cash discrepancies, inventory shrinkage and team member performance.
Pharmacy Tech Intern
Rite-Aid Pharmacy
Valley Center, CA
09.2021 - 05.2022
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Key Holder Supervisor
Rite Aid
San Diego, CA
10.2019 - 08.2020
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Directed customers to correct store locations.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Also helped out in the pharmacy with processing refill request
- Completed store opening and closing procedures.
Comfort Advisor
Right Time ARS
San Diego
10.2014 - 02.2015
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Demonstrated products and specific features at customer locations and special events.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
Assistant GM
Brueggers Bagel Naval Base
San Diego, CA
08.2012 - 08.2014
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
Cook 2
HMSHost San Diego Airport
San Diego, CA
11.2011 - 11.2012
- Prepared and served various food items in fast-paced/high volume environment.
- Monitored food quality and presentation to maintain high standards.
- Measured and mixed ingredients according to precise recipes for best results.
Wok Cook
Elephant Bar
Chandler, AZ
07.2011 - 11.2011
- Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
- Prepared dumplings, stir-fries, meats and noodles.
- Chopped vegetables and cut meat to prepare for dinner hour.
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Followed company recipes and production standards to satisfy customers.
- Notified kitchen manager of shortages to maintain inventory.
Cook 2
Lone Butte Casino
Phoenix, AZ
12.2010 - 10.2011
- Planned menus for different events, seasons and customer requests.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced Type environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained food safety and sanitation standards.
Shift Lead
Rubio's Coastal Grill
Phoenix, AZ
04.2010 - 07.2011
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Worked open grill and flat grill
Assistant Manager
Einstein Bros Bagels
Phoenix, AZ
07.2007 - 05.2010
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Float between front of house and back to run support for staff
Assistant General Manager
Noodles And Company
San Diego, CA
05.2005 - 03.2007
- Managed budget implementations, employee evaluations, and contract details.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Set pars for production
- Prepped pasta and vegetable for pre bowling
- Run support for the pasta, pantry and saute station
Service Deli Manager
Vons
San Diego, CA
10.2002 - 04.2004
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
Team Member
Jack In The Box
San Diego, CA
07.2001 - 04.2002
- Worked the drive thru
- Order taking and cashiering
- Worked the fry station
- Responsible for closing dining room
- Did vegetable prep when working graveyard
- Maintained productive, efficient approach to all tasks.
Team Member
Picnic People
San Diego, CA
10.2000 - 06.2001
- Responsible for picking up and parking concession carts
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
McDonald's
San Diego, CA
10.1999 - 06.2000
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma - General Studies
San Diego High
San Diego, CA06.2001
Skills
- Labor Cost Controls
- NCR Backoffice
- Staff Training
- Microsoft Office
- Leadership
- Customer Service
- Food Preparation and Safety
- Aloha POS System
- NexGen
- Servsafe Certified
- Basic Life Support Understanding
Timeline
Food Service Worker
White Sands La Jolla
04.2024 - Current
General Manager
Einstein Bros Bagels
02.2024 - Current
CNS Lead 1
Del Mar Union School District
11.2023 - 05.2024
Cook
Bella Vista Health Center
09.2023 - Current
Food Service Worker 2
Palomar Health Poway Campus
05.2023 - 10.2023
Pharmacy Tech Intern
Rite-Aid Pharmacy
09.2021 - 05.2022
Key Holder Supervisor
Rite Aid
10.2019 - 08.2020
Training General Manager
Einstein Bagels Bros
02.2015 - 07.2023
Comfort Advisor
Right Time ARS
10.2014 - 02.2015
Assistant GM
Brueggers Bagel Naval Base
08.2012 - 08.2014
Cook 2
HMSHost San Diego Airport
11.2011 - 11.2012
Wok Cook
Elephant Bar
07.2011 - 11.2011
Cook 2
Lone Butte Casino
12.2010 - 10.2011
Shift Lead
Rubio's Coastal Grill
04.2010 - 07.2011
Assistant Manager
Einstein Bros Bagels
07.2007 - 05.2010
Assistant General Manager
Noodles And Company
05.2005 - 03.2007
Service Deli Manager
Vons
10.2002 - 04.2004
Team Member
Jack In The Box
07.2001 - 04.2002
Team Member
Picnic People
10.2000 - 06.2001
Crew Member
McDonald's
10.1999 - 06.2000
High School Diploma - General Studies
San Diego High