Chanda Sok
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
General Manager
Einstein Bros Bagels
02.2024 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training and schedules.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Food Service Worker
White Sands La Jolla
04.2024 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
CNS Lead 1
Del Mar Union School District
11.2023 - 05.2024
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Tracked meal purchases and accepted payments at cash register.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Ensuring student grabbed all the necessary requirements for a reimbursable meal.
Cook
Bella Vista Health Center
09.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Adjusted recipes based on ingredient availability or customer request.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Responsible for setting up breakfast/lunch trayline
- Serve on trayline for breakfast service
Food Service Worker 2
Palomar Health Poway Campus
05.2023 - 10.2023
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Processed customer payments and balanced cash drawers.
Training General Manager
Einstein Bagels Bros
02.2015 - 07.2023
- Writing an effective schedule for employees and shift leads to meet store needs and labor target.
- Counting and analyzing both weekly inventory and quarterly inventory in order to properly control food cost and shrink.
- Ordering and receiving from multiple vendors like Sygma, Coke, Aramark and Valo.
- Trained new employees and MITs on company's standard of operations and making sure they understand the importance of standards and expectations.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored daily cash discrepancies, inventory shrinkage and team member performance.
Pharmacy Tech Intern
Rite-Aid Pharmacy
09.2021 - 05.2022
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Key Holder Supervisor
Rite Aid
10.2019 - 08.2020
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Directed customers to correct store locations.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Also helped out in the pharmacy with processing refill request
- Completed store opening and closing procedures.
Comfort Advisor
Right Time ARS
10.2014 - 02.2015
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Demonstrated products and specific features at customer locations and special events.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
Assistant GM
Brueggers Bagel Naval Base
08.2012 - 08.2014
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
Cook 2
HMSHost San Diego Airport
11.2011 - 11.2012
- Prepared and served various food items in fast-paced/high volume environment.
- Monitored food quality and presentation to maintain high standards.
- Measured and mixed ingredients according to precise recipes for best results.
Wok Cook
Elephant Bar
07.2011 - 11.2011
- Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
- Prepared dumplings, stir-fries, meats and noodles.
- Chopped vegetables and cut meat to prepare for dinner hour.
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Followed company recipes and production standards to satisfy customers.
- Notified kitchen manager of shortages to maintain inventory.
Cook 2
Lone Butte Casino
12.2010 - 10.2011
- Planned menus for different events, seasons and customer requests.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced Type environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained food safety and sanitation standards.
Shift Lead
Rubio's Coastal Grill
04.2010 - 07.2011
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Worked open grill and flat grill
Assistant Manager
Einstein Bros Bagels
07.2007 - 05.2010
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Float between front of house and back to run support for staff
Assistant General Manager
Noodles And Company
05.2005 - 03.2007
- Managed budget implementations, employee evaluations, and contract details.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Set pars for production
- Prepped pasta and vegetable for pre bowling
- Run support for the pasta, pantry and saute station
Service Deli Manager
Vons
10.2002 - 04.2004
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
Team Member
Jack In The Box
07.2001 - 04.2002
- Worked the drive thru
- Order taking and cashiering
- Worked the fry station
- Responsible for closing dining room
- Did vegetable prep when working graveyard
- Maintained productive, efficient approach to all tasks.
Team Member
Picnic People
10.2000 - 06.2001
- Responsible for picking up and parking concession carts
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
McDonald's
10.1999 - 06.2000
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma - General Studies
San Diego High
San Diego, CA06.2001
Skills
- Labor Cost Controls
- NCR Backoffice
- Staff Training
- Microsoft Office
- Leadership
- Customer Service
- Food Preparation and Safety
- Aloha POS System
- NexGen
- Servsafe Certified
- Basic Life Support Understanding
Timeline
Food Service Worker
White Sands La Jolla
04.2024 - Current
General Manager
Einstein Bros Bagels
02.2024 - Current
CNS Lead 1
Del Mar Union School District
11.2023 - 05.2024
Cook
Bella Vista Health Center
09.2023 - Current
Food Service Worker 2
Palomar Health Poway Campus
05.2023 - 10.2023
Pharmacy Tech Intern
Rite-Aid Pharmacy
09.2021 - 05.2022
Key Holder Supervisor
Rite Aid
10.2019 - 08.2020
Training General Manager
Einstein Bagels Bros
02.2015 - 07.2023
Comfort Advisor
Right Time ARS
10.2014 - 02.2015
Assistant GM
Brueggers Bagel Naval Base
08.2012 - 08.2014
Cook 2
HMSHost San Diego Airport
11.2011 - 11.2012
Wok Cook
Elephant Bar
07.2011 - 11.2011
Cook 2
Lone Butte Casino
12.2010 - 10.2011
Shift Lead
Rubio's Coastal Grill
04.2010 - 07.2011
Assistant Manager
Einstein Bros Bagels
07.2007 - 05.2010
Assistant General Manager
Noodles And Company
05.2005 - 03.2007
Service Deli Manager
Vons
10.2002 - 04.2004
Team Member
Jack In The Box
07.2001 - 04.2002
Team Member
Picnic People
10.2000 - 06.2001
Crew Member
McDonald's
10.1999 - 06.2000
High School Diploma - General Studies
San Diego High
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