Chanda Stewart
Woonsocket,RI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Processor II
AAA Northeast - Insurance
07.2022 - Current
- Process incoming mail, email, and faxes (i.e., discounts, driver change requests, cancellations, mortgagee requests including providing evidence of insurance, etc.)
- Answer insureds' calls regarding claims, payments, and change of address
- Upload policy revisions via policy portals
- Coordinate Dealer Desk functions, including exchanging information with insureds, car dealers, banks, etc
- To facilitate vehicle changes
- Build professional relationships with coworkers, agents and industry contacts
- Process incoming checks, including uploading payment information via payment portals
- Apply effective date of discount and ensure proper documentation is received
- Correct errors on returned mail in a timely and effective manner
- Send correspondence to insureds
- Crosstrain in other Agency Support functions; backup to other teams as necessary.
Senior products member services
Tufts HealthPlan
09.2021 - 07.2022
- Receives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Tufts HP staff
- Efficiently and effectively processes member calls
- Accesses the most appropriate source of information and proficiently resolving the member's concern
- Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call
- Working independently while handling multiple demands
- Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.
Clinical Support Specialist
Coram Specialty Infusion Pharmacy
08.2020 - 06.2021
- Process infusion prescriptions
- Working in a high call volume call center
- Utilizing Excel, Microsoft, and Outlook
- Multi tasking with three screens
- Providing the best customer service with patience and understanding
- Studying for PTCB
- Utilizing mathematics to calculate Assays
- Making outbound calls to patients
- Processing COVID vaccine.
- Performed routine office tasks necessary for office operation and presentation.
- Noted physician orders in chart and completed directed actions.
Patient Support Specialist
CVS Retail Pharmacy Call Center
03.2018 - 01.2019
- Provide customers customer service with care and compassion
- Responded to Billing inquiries and Billing errors
- Practicing HIPAA compliance Requirements while Resolving Patient Concerns
- Understanding of Insurance Verification and coverage
- Experiencing High call volume in a fast paced Environment
- Entering Data in Electronic Medical Records.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
Pharmacy Technician
Rite Aid Pharmacy
04.2017 - 01.2018
- Count and Fill Patient Prescriptions
- Third Party Insurance Billing
- Dosage & Calculations for Precise Quantities
- Interacting with our Customers, Building Relationships
- Cashier work
- Data Entry
- Keeping our customers satisfied with Great Customer Service.
Call Representative
CVS Retail Pharmacy Call Center
10.2016 - 01.2017
- Convert the customers from a one month supply to a 3 month supply
- Understanding the Rx connect system and tools required
- Provided customer service with patience and understanding
- Promoted this 3 month supply for the advantage of customers.
Intern
Walgreens Pharmacy
05.2016 - 06.2016
- Fill prescriptions
- Interact with customers at Front counter and Drive Thru
- Communicate with Third party Insurance
- Alphabetical Filing Finished Prescriptions
- Learning Different Medications and Indications
- Using the necessary Software.
Cashier
Wendy's
08.2014 - 01.2015
- Processed sales quickly and courteously
- Challenged myself to learn all of the items on the menu and items frequently added
- Improved on accuracy and assembly abilities
- Learned all of the positions within my first six months
- Received payments from customers and provided the correct change
- Provided fast and friendly customer service during the checkout process
- Promoted the item of the month and provided up-selling
- Accountable for the inventory and supplies of all food products and stock.
Teacher Volunteer
Bright's Horizon
- 08.2012
- Prepared daily meals for children
- Supervised children for periods at a time
- Improved on my supervising abilities
- Challenged myself to learn intriguing ways to teach
- Assisted in daily tasks
- Maintained cleaning requirements.
Education
High School Diploma -
North Providence High
Bachelor of Science - Veterinary Technology
Penn Foster College
CurrentPharmacy Certification - Pharmacy Technician
Lincoln Technical Institute
06.2015
Skills
- Attention to Detail
- Teamwork and Collaboration
- Data entry experience
- Quality Control
- Multitasking and Organizing
- Paperwork management
- Employee Training
- Microsoft Excel
- Data Entry
- Positive Attitude
- Strong Work Ethic
- Computer Skills
- Teamwork and Communication
- Punctual and Dependable
- Good Communication
Certification
Pharmacy Technician, 07/14/2017-Current
Timeline
Processor II
AAA Northeast - Insurance
07.2022 - Current
Senior products member services
Tufts HealthPlan
09.2021 - 07.2022
Clinical Support Specialist
Coram Specialty Infusion Pharmacy
08.2020 - 06.2021
Patient Support Specialist
CVS Retail Pharmacy Call Center
03.2018 - 01.2019
Pharmacy Technician
Rite Aid Pharmacy
04.2017 - 01.2018
Call Representative
CVS Retail Pharmacy Call Center
10.2016 - 01.2017
Intern
Walgreens Pharmacy
05.2016 - 06.2016
Cashier
Wendy's
08.2014 - 01.2015
Teacher Volunteer
Bright's Horizon
- 08.2012
High School Diploma -
North Providence High
Bachelor of Science - Veterinary Technology
Penn Foster College
Pharmacy Certification - Pharmacy Technician
Lincoln Technical Institute
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