Summary
Overview
Work History
Education
Timeline
Generic

Chanda Thompson

Port Saint Lucie,FL

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

4
4
years of post-secondary education
20
20
years of professional experience

Work History

Delivery Driver

Amazon
Port St. Lucie , FL
08.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Accurately recorded delivery, payment and route information using handheld devices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Delivered packages to customer doorsteps and business offices.

Receptionist

Seta Inc.
, FL
03.2015 - 12.2017
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered and quickly redirected large volume of calls on central system.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Scheduled and confirmed appointments and meetings for senior management team.

Scale House Attendant

Solid Waste Authority Of Palm Beach County Florida
West Palm Beach, FL
12.2014 - 07.2015
  • Communicated with operators to share information related to product.
  • Guided operators to correct railcar location.
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Operated weigh scales and issued tickets when necessary.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
  • Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.

Food Service Worker

Bethesda Hospital West
Boynton Beach, FL
06.2013 - 12.2013
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Customer Service Representative

Boca Regional Hospital
Boca Raton , FL
06.1998 - 08.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Telemarketing

Accutel Communications
Delray Beach , FL
08.1996 - 08.2001
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Answered inbound telephone calls from interested customers.
  • Set up appointments with interested customers according to schedule availability.
  • Overcame objections using friendly, persuasive strategies.
  • Recorded contact information of customers and potential customers.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services including membership details and purchase advantages.

Education

High School Diploma -

Spanish River High School
Boca Raton, FL
05.1992 - 05.1996

Timeline

Delivery Driver

Amazon
08.2018 - Current

Receptionist

Seta Inc.
03.2015 - 12.2017

Scale House Attendant

Solid Waste Authority Of Palm Beach County Florida
12.2014 - 07.2015

Food Service Worker

Bethesda Hospital West
06.2013 - 12.2013

Customer Service Representative

Boca Regional Hospital
06.1998 - 08.2006

Telemarketing

Accutel Communications
08.1996 - 08.2001

High School Diploma -

Spanish River High School
05.1992 - 05.1996

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Chanda Thompson