Chanda Thompson
Wills Point,TX
Summary
Proven Business Office Manager with a track record of enhancing productivity and profitability. Excelled in staff management and operational improvements, boosting team efficiency and customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Business Office Manager
Baylor Scott & White Surgicare North Dallas
08.2011 - 06.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Utilized company's accounting systems to review reports and prepare assessments.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Delivered performance reviews, recommending additional training or advancements.
- Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Verified insurance.
- Surgery Scheduling.
- Checked in patients for surgery.
- Payroll.
Workers Compensation Claims Adjuster
Zurich American Insurance
09.1991 - 03.2007
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05.1990
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Employee Onboarding
- Office Management
- Payroll Processing
- Records Management
- Administrative Support
- Human Resources Management
- Human Resources
- Payroll Management
- Business recordkeeping
- Business operations management
- Computer Skills
- Team Leadership
- Decision-Making
- Professional and Courteous
- Customer Service
- Administration and Reporting
- MS Office
- Onboarding and Orientation
- Scheduling and Coordinating
- Staff Training
- Employee Coaching and Mentoring
- Documentation And Reporting
- Staff Management
- Performance Evaluations
- Hiring and Training
- Work Planning and Prioritization
- Document Management
- Scheduling and calendar management
Additional Information
During the period of March 2007 and August 2011, I took a leave of absence from working because we adopted a child and felt like I needed the time to bond with her.
Timeline
Business Office Manager
Baylor Scott & White Surgicare North Dallas
08.2011 - 06.2024
Workers Compensation Claims Adjuster
Zurich American Insurance
09.1991 - 03.2007
High School Diploma -
Mesquite High School
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