Chanda Turner

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Created customer support strategy to increase customer retention.
• Developed documentation and logs of implemented solutions and generated and submitted reports.

• Completed thorough written descriptions and took photographs to document conditions.
• Drafted detailed reports on findings of inspections.
• Examined relevant documents prior to inspections in order to become acquainted with property features.
• Used hand tools and gauges to take measurements.

will conduct daily routine inspections of Metra's stations to identify and document conditions and repair needs
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The Primary Duties include : Conduct daily station visits to identify exceptions or deficiencies utilizing field data collection programs
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Issue weekly and quarterly reports on conditions to teams responsible for mitigation, correction, or repair of exceptions
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Works under both inside and outside environmental conditions