Chanda Vaz
Stockbridge
Summary
Detailed-oriented healthcare professional with 10+ years of experience in patient care, healthcare administration, insurance verification, medical records, management, customer service, and data entry.
Overview
11
11
years of professional experience
Work History
Nurse Support Technician
Grady Memorial Hospital
Atlanta, GA
01.2019 - 05.2024
- Provided patient care by administering medications and monitoring vital signs.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
- Educated patients and families on health management, treatments, and discharge instructions.
- Mentored junior nurses, enhancing their clinical skills and knowledge in patient care protocols.
- Implemented infection control measures, reducing hospital-acquired infections significantly.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Performed unit clerk responsibilities, such as maintaining patient records including updating charts and electronic health records (EHRs), answering phone calls and directing calls to appropriate staff, communicating with other departments to coordinate patient care.
- Monitoring admissions, transfers, and discharges and preparing the necessary paperwork.
- Overseen 10-20 patients a day.
- Was referred by 95% of current patients to other incoming patients.
Patient Care Technician
Shepherd Center
Atlanta, GA
08.2013 - 03.2018
- Assisted nursing staff with patient care activities, ensuring comfort and safety during treatment.
- Monitored vital signs and documented changes in patient conditions for effective care plans.
- Educated patients and families on post-treatment care protocols to enhance recovery outcomes.
- Collaborated with multidisciplinary teams to optimize patient flow and care delivery processes.
- Trained new technicians on best practices for patient handling and equipment usage, fostering team efficiency.
- Implemented infection control procedures, reducing risks during patient interactions and treatments.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Fostered clean and hygienic environment, reducing risk of infections.
- Managed patient records and healthcare documentation.
- Worked with insurance information and patient account data.
- Performed extensive data entry and customer service duties.
- Collected and documented patient information to aid in accurate medical record keeping.
Certified Nursing Assistant
Lake City Nursing And Rehabilitation Center
Morrow, GA
12.2012 - 06.2013
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care delivery efficiency.
- Monitored vital signs and reported changes to healthcare teams, ensuring timely interventions.
- Trained new staff on best practices for resident care and safety protocols, fostering a supportive environment.
- Implemented infection control measures, promoting health standards within the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Advocated for residents' rights and preferences, strengthening their autonomy within the caregiving process.
- Maintained accurate medical records and documentation, supporting regulatory compliance and quality assurance.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
MBIC - Medical Billing And Coding Insurance
United Education Institute (UEI College)
Huntington Park, CA10.2024
Certified Nurse Assistant (CNA) - Nursing Assistant
Assured & Associates- Certified Nursing Assistant Program
Douglasville, GA09.2012
High School Diploma -
Stockbridge High School
Stockbridge, GA06.2007
Skills
- Medication management
- Direct patient care
- Clinical judgment
- Compassionate care
- Clinical documentation
- Patient education
- Medical chart management
- Family education
- Wound management
- Emergency care
- Care coordination
- End-of-life care
Timeline
Nurse Support Technician
Grady Memorial Hospital
01.2019 - 05.2024
Patient Care Technician
Shepherd Center
08.2013 - 03.2018
Certified Nursing Assistant
Lake City Nursing And Rehabilitation Center
12.2012 - 06.2013
MBIC - Medical Billing And Coding Insurance
United Education Institute (UEI College)
Certified Nurse Assistant (CNA) - Nursing Assistant
Assured & Associates- Certified Nursing Assistant Program
High School Diploma -
Stockbridge High School