Chandala Curtiss
Missoula,MT
Summary
Accomplished Senior Manager at Providence Health & Services, adept in strategic planning and operations management. Excelled in reducing costs and enhancing team productivity through cross-functional collaboration and data-driven decision-making. Skilled in fostering a collaborative work environment and implementing operational standards, demonstrating both leadership and analytical prowess.
Overview
23
23
years of professional experience
Work History
Senior Manager Population Helath, Value Based Care
Providence Health & Services
01.2017 - Current
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Lead Clinical Informatics Specialist
Providence Health & Services
10.2012 - 12.2016
- Liaised between providers and IT team to inform management and facilitate project completion.
- Spearheaded initiatives aimed at increasing clinician satisfaction with informatics tools through regular feedback sessions and prompt resolution of identified pain points.
- Improved data accuracy by standardizing data input methods, ensuring consistent documentation across all departments.
- Conducted thorough risk assessments to identify potential vulnerabilities in informatics systems, implementing necessary safeguards to protect sensitive patient data.
Nurse Care Coordinator
Providence Health & Services
08.2011 - 09.2012
- Empowered patients to take ownership of their health by providing education on disease management, medication adherence, and lifestyle modifications.
- Supported organizational goals for professional development by precepting new hires, mentoring colleagues, and participating in ongoing training programs.
- Served as a trusted resource for patients and families navigating the healthcare system by addressing questions, concerns, and providing emotional support.
- Promoted patient safety and satisfaction by consistently adhering to evidence-based practices and nursing standards.
Ambulatory Care Nurse
Sapphire Community Health, INC.
02.2010 - 06.2011
- Served as a liaison between patients and healthcare providers, ensuring clear communication regarding treatment plans and expectations.
- Assisted in the development and implementation of quality improvement initiatives, contributing to the ongoing advancement of ambulatory care nursing practices.
- Managed complex medical cases involving multiple chronic conditions, skillfully coordinating care across various specialties.
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental factors that influence overall health status in order to develop individualized care plans.
Ambulatory Care Nurse
Western Montana Clinic
11.2001 - 02.2010
- Delivered compassionate care to diverse populations, demonstrating cultural competence and sensitivity to individual patient needs.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices for ambulatory care nursing.
- Enhanced patient satisfaction by providing high-quality care and addressing individual needs in a timely manner.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT01-2025
Certificate - Chronic Care Professional
Health Sciences Institute
01-2013
Limited Xray Tech - Radiology
Montana State University
Bozeman, MT03-2006
Practical Nursing - Nursing Practice
The University of Montana
Missoula, MT05-2001
Skills
- Troubleshooting and problem resolution
- Strategic planning
- Operations management
- Data analytics
- Cross-functional team coordination
- Cross-functional collaboration
- Corporate communications
- Data-driven decision making
- Budget oversight
- Reporting oversight
Timeline
Senior Manager Population Helath, Value Based Care
Providence Health & Services
01.2017 - Current
Lead Clinical Informatics Specialist
Providence Health & Services
10.2012 - 12.2016
Nurse Care Coordinator
Providence Health & Services
08.2011 - 09.2012
Ambulatory Care Nurse
Sapphire Community Health, INC.
02.2010 - 06.2011
Ambulatory Care Nurse
Western Montana Clinic
11.2001 - 02.2010
Bachelor of Science - Health And Human Services
Western Governors University
Certificate - Chronic Care Professional
Health Sciences Institute
Limited Xray Tech - Radiology
Montana State University
Practical Nursing - Nursing Practice
The University of Montana
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